Available to hire
I am a customer-focused professional with over 3 years of experience delivering high-quality support across retail and technical environments. I thrive in remote settings, handling customer inquiries, resolving issues efficiently, and maintaining clear communication with international customers.
I am highly adaptable, tech-savvy, and detail-oriented, with strong time management and organizational skills. I enjoy collaborating with teams to improve service delivery and ensuring positive customer experiences across channels.
Experience Level
Expert
Expert
Expert
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Language
English
Fluent
Yoruba
Fluent
Work Experience
Technical Support Specialist at Retail Supermarkets Nigeria Limited (Shop Rite)
March 1, 2024 - January 1, 2025Provided first-level technical and customer support to users by diagnosing and resolving system and application issues. Responded to support tickets and user inquiries promptly, ensuring minimal downtime and high satisfaction. Documented issues, resolutions, and escalations using internal support systems. Communicated clearly with non-technical users, simplifying explanations of technical details.
Customer Support / Virtual Assistant at MyResidential Group of Companies - Lagos, Nigeria
February 1, 2023 - February 1, 2024Handled customer inquiries via phone and in-person, ensuring a positive customer experience. Resolved complaints professionally while maintaining company service standards. Maintained accurate records of customer interactions and transactions. Worked collaboratively with team members to improve service delivery.
Customer Service Representative at My Residential Group of Companies
February 1, 2023 - February 1, 2024Handled customer inquiries via phone and in-person, ensuring a positive customer experience. Resolved complaints professionally while maintaining company service standards. Maintained accurate records of customer interactions and transactions. Worked collaboratively with team members to improve service delivery.
Remote Customer Service Representative / Virtual Assistant at My Residential Group of Companies
February 1, 2023 - February 1, 2024Handled customer inquiries via phone and in-person, ensuring a positive customer experience. Resolved complaints professionally while maintaining company service standards. Maintained accurate records of customer interactions and transactions. Worked collaboratively with team members to improve service delivery.
Customer Service Representative at MyResidential Group of Companies
February 1, 2023 - February 29, 2024Handled customer inquiries via phone and in-person, ensuring a positive customer experience. Resolved complaints professionally while maintaining company service standards. Maintained accurate records of customer interactions and transactions. Worked collaboratively with team members to improve service delivery.
Education
Bachelor of Science in Industrial Relations & Personnel Management at Osun State University
January 1, 2017 - January 1, 2021Bachelor of Science in Industrial Relations & Personnel Management at Osun State University, Osogbo
January 1, 2017 - January 1, 2021Bachelor of Science in Industrial Relations & Personnel Management at Osun State University, Osogbo, Osun State
January 1, 2017 - January 1, 2021Bachelor of Science in Industrial Relations & Personnel Management at Osun State University, Osogbo
January 1, 2017 - January 1, 2021Bachelor's degree in Industrial Relations & Personnel Management at Osun State University
January 1, 2017 - January 1, 2021B.S. Industrial Relations & Personnel Management at Osun State University
January 1, 2017 - January 1, 2021Qualifications
Industry Experience
Retail, Professional Services, Software & Internet, Telecommunications, Media & Entertainment, Consumer Goods
Experience Level
Expert
Expert
Expert
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
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