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I am a self-motivated professional with over 5 years of experience in sales and general business administration. I excel in fast-paced and challenging environments, where I can put my skills to the test. I hold a Bachelor's Degree in Business Administration, specializing in Marketing, Business Management, and Business Communication. I am highly driven and ready to contribute my skills in Sales, Customer Service, and Management. I look forward to contributing to the success of any team or organization I am part of.…I am a self-motivated professional with over 5 years of experience in sales and general business administration. I excel in fast-paced and challenging environments, where I can put my skills to the test. I hold a Bachelor's Degree in Business Administration, specializing in Marketing, Business Management, and Business Communication. I am highly driven and ready to contribute my skills in Sales, Customer Service, and Management. I look forward to contributing to the success of any team or organization I am part of.

Paula Nunes

Content Creator, Copywriter, Marketing Strategist, +2

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I am a self-motivated professional with over 5 years of experience in sales and general business administration. I excel in fast-paced and challenging environments, where I can put my skills to the test. I hold a Bachelor's Degree in Business Administration, specializing in Marketing, Business Management, and Business Communication. I am highly driven and ready to contribute my skills in Sales, Customer Service, and Management. I look forward to contributing to the success of any team or organization I am part of.…I am a self-motivated professional with over 5 years of experience in sales and general business administration. I excel in fast-paced and challenging environments, where I can put my skills to the test. I hold a Bachelor's Degree in Business Administration, specializing in Marketing, Business Management, and Business Communication. I am highly driven and ready to contribute my skills in Sales, Customer Service, and Management. I look forward to contributing to the success of any team or organization I am part of.

Available to hire

I am a self-motivated professional with over 5 years of experience in sales and general business administration. I excel in fast-paced and challenging environments, where I can put my skills to the test. I hold a Bachelor’s Degree in Business Administration, specializing in Marketing, Business Management, and Business Communication.
I am highly driven and ready to contribute my skills in Sales, Customer Service, and Management. I look forward to contributing to the success of any team or organization I am part of.

Skills

Experience Level

Expert

Expert

Expert

Expert

Intermediate

Intermediate

DaVinci Resolve Studio

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Language

English

Fluent

Portuguese

Advanced

Work Experience

Google Apps Quality Evaluation Representative at Accenture Dublin

June 1, 2023 - Present

Problem solving & escalation management; resolving issues within agreed-upon turnaround times and standards of quality. Customer interaction; resolving inquiries according to defined policies and procedures. Research ability, attention to detail, writing composition, multi-tasking. Call/conversation management. Championed team engagement as part of the Engagement Champion Team.

Customer Service WhatsApp Business at Accenture Dublin

August 1, 2021 - June 1, 2023

Resolved complex content and account issues, consistently meeting quality and turnaround time standards. Delivered multi-channel customer support (WhatsApp Business, etc.), achieving high first-time resolution rates. Ensured strict policy adherence and documentation governance, serving as the primary point of contact for compliance. Consistently exceeded individual and team performance targets in a fast-paced contact center environment. Led team engagement initiatives as an Engagement Champion.

Customer Service Supervisor at Insomnia Coffee Shop

October 1, 2019 - August 1, 2021

Organizing stock displays to attract customers, explaining new products. Planned staff rota to meet customer needs whilst remaining under budget. Provided training and product knowledge to staff and customers, increasing cafe sales. Implemented customer complaint response strategies with rapid and effective follow-up to ensure customer satisfaction. Trained, led and motivated a team of 3 to deliver customer service excellence. Managed inventory and stock replacement.

Business Owner at Fashion Boutique, Aracaju, Brazil

January 1, 2011 - December 1, 2016

Recruiting, interviewing, training and supervising 3 employees, building a strong sales team. Created a visually appealing store through merchandising and set up e-commerce websites, Facebook, and Instagram profiles. Managed the brand's social media presence, growing the Instagram following to over 21k. Established solid partnerships through exceptional relationship-building skills.

Freelance Sales at Self-Employed

December 1, 2006 - June 1, 2011

Handled day-to-day customer queries, providing answers and resolving problems for continued satisfaction. Answered phone calls and emails from potential and existing customers. Coordinated appointments with prospective clients. Provided product and service demos and scheduled meetings and corporate events.

Law Office Assistant at Claudio Advogados LTD A

January 1, 2005 - January 1, 2006

Drafted legal documents, organized files and documents, answered telephone and greeted clients, logged and distributed incoming mail, prepared and edited correspondence, minutes, letters, memos, presentations and spreadsheets; provided administrative support including copying, scanning and faxing.

Office Administrator at Vale do Rio Doce

January 1, 2004 - January 1, 2005

Managed comprehensive administrative operations, including high-volume correspondence, report generation, and document preparation. Streamlined visitor management and access control, ensuring efficient registration and security protocols. Coordinated all staff travel arrangements, optimizing options and logistics for business needs.