Managed front desk operations in a high-volume international hostel, assisted guests with check-in/check-out, bookings, and local information. Coordinated daily housekeeping schedules to ensure cleanliness standards and room availability. Delivered customer support to travelers from diverse cultural backgrounds, resolving issues calmly and efficiently. Collaborated with a multicultural team to maintain smooth day-to-day operations.

Account Manager - Big Chain Accounts at Glovo

October 1, 2023 - February 1, 2025

Drove sales growth for major international restaurant chains by analyzing data insights and implementing tailored strategies, achieving 102% and 115% of targets in Q3 and Q4. Onboarded over 100 stores under an exclusive contract, managed end-to-end integration, trained store employees on order delivery processes, and monitored daily operations to ensure performance targets. Secured a new 50-store chain previously exclusive to a competitor, strengthening Glovo’s market position.

Sales Assistant at Equivalenza

October 1, 2021 - February 1, 2022

Advised customers on product selection with cross-selling opportunities and achieved a sales quota of 3.2/4. Analyzed sales data to identify underperforming stock categories; collaborated with the team to implement optimization strategies that increased sales. Maintained organized and presentable merchandise to drive ongoing sales.

Receptionist at Electrical

July 1, 2020 - August 1, 2020

Managed high-volume call traffic on 4+ lines, maintaining an average hold time of less than 30 seconds. Cataloged and maintained an efficient filing system, improving document retrieval time. Greeted and assisted guests as the first point of contact.