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Hello! I’m Gabriela, a results-driven professional with 4+ years supporting customers in hospitality and tech (Apple, Airbnb) and more than a decade in advertising and brand activation. I excel at simplifying complex processes, resolving issues, and delivering high-impact customer experiences. I also bring strong expertise in GDPR compliance, contract workflows, cross-department coordination, and event management, having led major brand activations and large-scale events for Nestlé, Microsoft, and other top brands. I’m passionate about turning insights into practical solutions and fostering collaborative partnerships across teams.…Hello! I’m Gabriela, a results-driven professional with 4+ years supporting customers in hospitality and tech (Apple, Airbnb) and more than a decade in advertising and brand activation. I excel at simplifying complex processes, resolving issues, and delivering high-impact customer experiences. I also bring strong expertise in GDPR compliance, contract workflows, cross-department coordination, and event management, having led major brand activations and large-scale events for Nestlé, Microsoft, and other top brands. I’m passionate about turning insights into practical solutions and fostering collaborative partnerships across teams.

Gabriela Gálvez Carrera

Project Manager, Marketing Analyst, Digital Marketer

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Hello! I’m Gabriela, a results-driven professional with 4+ years supporting customers in hospitality and tech (Apple, Airbnb) and more than a decade in advertising and brand activation. I excel at simplifying complex processes, resolving issues, and delivering high-impact customer experiences. I also bring strong expertise in GDPR compliance, contract workflows, cross-department coordination, and event management, having led major brand activations and large-scale events for Nestlé, Microsoft, and other top brands. I’m passionate about turning insights into practical solutions and fostering collaborative partnerships across teams.…Hello! I’m Gabriela, a results-driven professional with 4+ years supporting customers in hospitality and tech (Apple, Airbnb) and more than a decade in advertising and brand activation. I excel at simplifying complex processes, resolving issues, and delivering high-impact customer experiences. I also bring strong expertise in GDPR compliance, contract workflows, cross-department coordination, and event management, having led major brand activations and large-scale events for Nestlé, Microsoft, and other top brands. I’m passionate about turning insights into practical solutions and fostering collaborative partnerships across teams.

Available to hire

Hello! I’m Gabriela, a results-driven professional with 4+ years supporting customers in hospitality and tech (Apple, Airbnb) and more than a decade in advertising and brand activation. I excel at simplifying complex processes, resolving issues, and delivering high-impact customer experiences.

I also bring strong expertise in GDPR compliance, contract workflows, cross-department coordination, and event management, having led major brand activations and large-scale events for Nestlé, Microsoft, and other top brands. I’m passionate about turning insights into practical solutions and fostering collaborative partnerships across teams.

Skills

Copywriting

Brand Identity

Web Design

Experience Level

Copywriting

Expert

Brand Identity

Intermediate

Web Design

Intermediate

Language

Spanish; Castilian

Fluent

English

Fluent

Italian

Advanced

Work Experience

Legal & Compliance Specialist at Concentrix

March 1, 2023 - July 1, 2024

GDPR: Managed data subject rights requests for clients and internal employees; ensured correct application of GDPR procedures. Compliance: Oversaw internal declarations related to conflicts of interest, gifts, sponsorships, and policy monitoring. Legal: Regional administrator for the Hyperlex–Dilitrust contract management platform, providing user support, workflow updates, and coordinating contract signatures. Collaborated with Communications to produce content related to Legal & Compliance operations.

Customer Service Specialist (Apple) at Concentrix

May 1, 2020 - March 1, 2023

Handled inbound calls providing high-quality support with order management, claims, returns, and refunds. Assisted customers in identifying optimal Apple product solutions to boost satisfaction and sales conversions. Resolved logistics and shipping issues by coordinating with internal teams and carriers.

Customer Service Specialist (Airbnb) at CPM Contact Centre

June 1, 2019 - May 1, 2020

Provided personalized support for Airbnb customers via phone and email to hosts and guests regarding reservations, platform usage, and claims. Delivered problem resolution that improved user trust and platform experience.

Account Supervisor at CREA COMUNICACION ES BTL

July 1, 2016 - December 1, 2018

Planned and managed large-scale institutional events for major brands including Nestlé, Microsoft, Pfizer, Bank BanBif, and UTEC. Led full execution of brand activations and stand implementations in high-visibility locations. Directed the Nestlé Donofrio Ice Cream Convention, managing a 1M PEN budget and coordinating nationwide presentations for distributors.

Senior Account Executive at AKM MARKETING

July 1, 2014 - June 1, 2016

Managed marketing campaigns for Nissan, Nestlé, Purina, Natura, and Backus. Developed briefs, communication strategies, and activation concepts. Oversaw stand implementation and promotional actions in major malls, fairs, and events.

Senior Account Executive at MAYO

May 1, 2012 - June 1, 2014

Led planning and execution of ATL and digital campaigns for Mead Johnson, 3M, Claro, Sancela, and UTEC. Identified consumer insights and developed communication and positioning strategies. Coordinated with media agencies, designers, and production suppliers.

Senior Account Executive at TBWA

June 1, 2011 - April 1, 2012

Managed Financiera CrediScotia account: strategy development, creative briefings, and ATL campaign execution. Produced BTL materials including POP and direct marketing pieces. Created MasterCard’s bi-monthly product catalog.

Account Executive at PUBLICIS

July 1, 2007 - June 1, 2011

Managed the Movistar account, coordinating ATL campaigns. Developed direct marketing, POP materials, flyers, merchandising, and monthly smartphone catalogs.