Skills
Experience Level
Expert
Expert
Expert
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Language
English
Advanced
Work Experience
On-the-Job Trainee at Sutherland Global Services Philippines
October 1, 2018 - January 1, 2019Gained initial exposure to customer service processes in a contact center; assisted agents and learned customer service standards.
Customer Service Agent at Sutherland Global Services Philippines
January 1, 2019 - May 1, 2019Handled customer inquiries, provided information, and ensured customer satisfaction.
Branch Staff at MLhuillier Financial Services (Pawnshops) Inc.
October 1, 2019 - October 1, 2020Frontline branch operations support including customer service, cash handling, and basic operations.
Assistant Branch Manager at MLhuillier Financial Services (Pawnshops) Inc.
October 1, 2020 - January 1, 2026Assisted in managing branch operations, supervised staff, and supported customer service improvements.
Education
Bachelor of Science in Business Administration - Major in Marketing Management at Phinma-Araullo University
January 1, 2015 - January 1, 2019Secondary Education at La Fortuna College
January 1, 2011 - January 1, 2015Primary Education at Caalibangbangan Elementary School
January 1, 2005 - January 1, 2011Bachelor of Science in Business Administration - Major in Marketing Management at Phinma-Araullo University
January 1, 2015 - January 1, 2019Secondary Education at La Fortuna College
January 1, 2011 - January 1, 2015Primary Education at Caalibangbangan Elementary School
January 1, 2005 - January 1, 2011Qualifications
Industry Experience
Financial Services, Professional Services, Retail
Skills
Experience Level
Expert
Expert
Expert
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
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