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I'm a customer support professional with a strong background in resolving complex issues with empathy, efficiency, and clear communication. I excel at organizing fast-paced environments, managing multiple tasks, and delivering exceptional customer experiences across phone, email, and chat. I thrive on building positive relationships, embracing multicultural collaboration, and contributing to inclusive workplaces. I'm passionate about using data-driven insights and technology to improve service delivery and satisfaction, with fluency in Portuguese, English, Spanish, and German.…I'm a customer support professional with a strong background in resolving complex issues with empathy, efficiency, and clear communication. I excel at organizing fast-paced environments, managing multiple tasks, and delivering exceptional customer experiences across phone, email, and chat. I thrive on building positive relationships, embracing multicultural collaboration, and contributing to inclusive workplaces. I'm passionate about using data-driven insights and technology to improve service delivery and satisfaction, with fluency in Portuguese, English, Spanish, and German.

Leon Pereira

Content Creator, Project Manager, Marketing Analyst, +2

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I'm a customer support professional with a strong background in resolving complex issues with empathy, efficiency, and clear communication. I excel at organizing fast-paced environments, managing multiple tasks, and delivering exceptional customer experiences across phone, email, and chat. I thrive on building positive relationships, embracing multicultural collaboration, and contributing to inclusive workplaces. I'm passionate about using data-driven insights and technology to improve service delivery and satisfaction, with fluency in Portuguese, English, Spanish, and German.…I'm a customer support professional with a strong background in resolving complex issues with empathy, efficiency, and clear communication. I excel at organizing fast-paced environments, managing multiple tasks, and delivering exceptional customer experiences across phone, email, and chat. I thrive on building positive relationships, embracing multicultural collaboration, and contributing to inclusive workplaces. I'm passionate about using data-driven insights and technology to improve service delivery and satisfaction, with fluency in Portuguese, English, Spanish, and German.

Available to hire

I’m a customer support professional with a strong background in resolving complex issues with empathy, efficiency, and clear communication. I excel at organizing fast-paced environments, managing multiple tasks, and delivering exceptional customer experiences across phone, email, and chat. I thrive on building positive relationships, embracing multicultural collaboration, and contributing to inclusive workplaces. I’m passionate about using data-driven insights and technology to improve service delivery and satisfaction, with fluency in Portuguese, English, Spanish, and German.

Skills

CRM

Salesforce

Jira

Experience Level

CRM

Expert

Salesforce

Expert

Jira

Expert

Language

Portuguese

Fluent

English

Fluent

Spanish; Castilian

Fluent

German

Fluent

Work Experience

Customer Support Advisor at Rayner Surgical GmbH

January 1, 2025 - Present

Organized and detail-oriented in a fast-paced environment, handled inquiries from clinics and doctors, resolving issues related to deliveries, product availability, and billing.

Customer Support Specialist at Autodoc

January 1, 2022 - January 1, 2024

Provided support via phone, email, and live chat, resolving order and shipping issues. Trained and supported new team members to align with company standards and best practices.

Hardware/Software Customer Support - PlayStation at Sykes Enterprises

January 1, 2020 - January 1, 2022

Delivered expert hardware and software support for PlayStation products, troubleshooting issues, and guiding customers through solutions; managed multiple tasks while maintaining high customer satisfaction.