Experience Level
Expert
Expert
Intermediate
Intermediate
Intermediate
Language
English
Advanced
Hindi
Fluent
Gujarati
Fluent
Work Experience
Customer Service Representative at Kundan ENT & Vertigo Hospital
June 1, 2021 - January 1, 2025Handle number of inbound and outbound calls daily while addressing customer inquiries and concerns. Resolve customer complaints efficiently, achieving a 100% satisfaction rate. Document interactions and update customer profiles in CRM software to maintain accurate records. Train new team members on customer service protocols and the use of company software. Collaborate with different departments to ensure seamless service delivery and enhance customer satisfaction.
Education
Bachelor of Commerce at Gujarat University
August 1, 2018 - May 1, 2021Qualifications
Common Certificate Course (CCC) with GST accounting using Tally
January 11, 2030 - January 13, 2026Industry Experience
Healthcare, Professional Services
Experience Level
Expert
Expert
Intermediate
Intermediate
Intermediate
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