HS
Heta Sanghvi
About
- 3 years' experience
- Joined January 2026
Skills· 10
Languages
- EnglishAdvanced
- HindiFluent
- GujaratiFluent
Industry experience
- Healthcare
- Professional Services
Work experience
Customer Service Representative · Kundan ENT & Vertigo HospitalJun 2021 – Jan 2025 · 3 yrs 8 mos
Handle number of inbound and outbound calls daily while addressing customer inquiries and concerns. Resolve customer complaints efficiently, achieving a 100% satisfaction rate. Document interactions and update customer profiles in CRM software to maintain accurate records. Train new team members on customer service protocols and the use of company software. Collaborate with different departments to ensure seamless service delivery and enhance customer satisfaction.
Education
Bachelor of Commerce · Gujarat University2018 – 2021
Certifications and awards
Common Certificate Course (CCC) with GST accounting using Tally2030 – 2026
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