AB

Ana Barros

Available to hire

About

  • 6 years' experience
  • Joined January 2026

Languages

  • PortugueseFluent
  • FrenchAdvanced
  • EnglishAdvanced
  • Spanish; CastilianAdvanced

Industry experience

  • Financial Services
  • Professional Services
  • Software & Internet
  • Media & Entertainment
  • Education
  • Travel & Hospitality
  • Other

More experts in Porto, Portugal

Work experience· 5 roles

Bank Customer Management Assistant · Banco Credibom - Porto, PortugalMay 2024 – Present · 2 yrs 7 mos

Handles customer calls and complaints regarding loans and other banking services, addressing their specific needs. Manages communication and information with points of sale and partners.

Technical Support Agent (Airbnb) · Capgemini Porto, SANov 2022 – Apr 2023 · 6 mos

Multichannel customer service (phone, email, messaging, Live Chat) for an international rental and accommodation company, with technical support in French for French-speaking customers in several markets, complaint management, and personalized support on the platform.

Travel Advisor · SiteL, SAJun 2021 – Nov 2022 · 1 yr 6 mos

Multilingual tourist reception with personalized advice, sales of services and products, management of reservations, cash register, and complaints in coordination with partners.

Administrative and Communications Assistant · Douro Acima - Transportes, Turismo e RestauraçãoAug 2015 – Aug 2017 · 2 yrs 1 mo
Corporate Actions Account Manager · BNP Paribas - MatosinhosJul 2013 – Dec 2013 · 6 mos

Education

Master's degree in Specialized Translation and Interpreting · ISCAP - Instituto Superior de Contabilidade e Administração do Porto2020 – 2023
Master’s degree in Languages and Business Relations · Universidade de Aveiro2014 – 2015
Bachelor’s degree in Office Management and Business Communication · Universidade de Aveiro2012 – 2014

Certifications and awards

Master's degree in Specialized Translation and Interpreting2030 – 2026
Master’s degree in Languages and Business Relations2030 – 2026
Bachelor’s degree in Office Management and Business Communication2030 – 2026

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