Ana Barros

Available to hire

Skills

Experience Level

Language

Portuguese
Fluent
French
Advanced
English
Advanced
Spanish; Castilian
Advanced

Work Experience

Bank Customer Management Assistant at Banco Credibom - Porto, Portugal
May 20, 2024 - Present
Handles customer calls and complaints regarding loans and other banking services, addressing their specific needs. Manages communication and information with points of sale and partners.
Technical Support Agent (Airbnb) at Capgemini Porto, SA
November 20, 2022 - April 20, 2023
Multichannel customer service (phone, email, messaging, Live Chat) for an international rental and accommodation company, with technical support in French for French-speaking customers in several markets, complaint management, and personalized support on the platform.
Travel Advisor at SiteL, SA
June 20, 2021 - November 20, 2022
Multilingual tourist reception with personalized advice, sales of services and products, management of reservations, cash register, and complaints in coordination with partners.
Administrative and Communications Assistant at Douro Acima - Transportes, Turismo e Restauração
August 20, 2015 - August 20, 2017
Curricular internship as part of a Master's degree in Languages and Business Relations; involvement in customer service, administrative tasks, and support for internal processes.
Corporate Actions Account Manager at BNP Paribas - Matosinhos
July 1, 2013 - December 31, 2013
Managing relationships with institutional clients by safeguarding assets and managing corporate events via email; updating data on financial platforms and daily activities.

Education

Master's degree in Specialized Translation and Interpreting at ISCAP - Instituto Superior de Contabilidade e Administração do Porto
January 1, 2020 - January 1, 2023
Master’s degree in Languages and Business Relations at Universidade de Aveiro
January 1, 2014 - January 1, 2015
Bachelor’s degree in Office Management and Business Communication at Universidade de Aveiro
January 1, 2012 - January 1, 2014

Qualifications

Master's degree in Specialized Translation and Interpreting
January 11, 2030 - March 24, 2026
Master’s degree in Languages and Business Relations
January 11, 2030 - March 24, 2026
Bachelor’s degree in Office Management and Business Communication
January 11, 2030 - March 24, 2026

Industry Experience

Financial Services, Professional Services, Software & Internet, Media & Entertainment, Education, Travel & Hospitality, Other

Skills

Experience Level