Hi, I’m a hospitality professional with a passion for guest experiences and operational excellence. I thrive in busy hotel environments and am dedicated to leading front office operations, optimizing guest communication, and delivering warm, memorable stays. Over the years I have developed hands-on skills in onboarding new team members, upselling and revenue-focused service, and maintaining high standards of service. I value teamwork, proactive problem-solving, and structured processes that empower staff and delight guests.…

Promise Kevin Gnagniko

Hi, I’m a hospitality professional with a passion for guest experiences and operational excellence. I thrive in busy hotel environments and am dedicated to leading front office operations, optimizing guest communication, and delivering warm, memorable stays. Over the years I have developed hands-on skills in onboarding new team members, upselling and revenue-focused service, and maintaining high standards of service. I value teamwork, proactive problem-solving, and structured processes that empower staff and delight guests.…

Available to hire

Hi, I’m a hospitality professional with a passion for guest experiences and operational excellence. I thrive in busy hotel environments and am dedicated to leading front office operations, optimizing guest communication, and delivering warm, memorable stays.

Over the years I have developed hands-on skills in onboarding new team members, upselling and revenue-focused service, and maintaining high standards of service. I value teamwork, proactive problem-solving, and structured processes that empower staff and delight guests.

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Language

German
Fluent
English
Intermediate

Work Experience

Front Office at MINGA Hotel & Service Apartments
January 1, 2024 - Present
Managed front desk operations, check-in/check-out, guest communications and professional service; handled reservations via phone and email; upselling initiatives; onboarding and follow-ups; service-oriented guest consultancy; coordination with housekeeping and technical teams.
Stellvertretender General Manager at Mercure München Airport Freising
June 1, 2019 - July 1, 2022
Provided operational management support, supervised staff, and contributed to service standards; assisted in revenue management, front office processes, and guest communications.

Education

Add your educational history here.

Qualifications

Hotelfachmann (IHK)
January 11, 2030 - July 1, 2022
Hotelfachmann (IHK)
January 11, 2030 - January 13, 2026

Industry Experience

Travel & Hospitality