Available to hire
Hi, I’m Boitumelo Merriam Rashopola, a dedicated professional whose passion for my work drives me to create fulfilling environments where teams thrive and deliver exceptional results. I bring a proactive, adaptable approach, a strong work ethic, and a collaborative mindset that helps organizations push boundaries and achieve their goals.
With experience spanning hospitality, reservations, CRM-driven client interactions, and sales support, I excel at turning complex processes into smooth, value-driven experiences. I am committed to continual improvement and delivering outstanding service, whether coordinating group bookings, managing inquiries, or supporting cross-functional teams.
Experience Level
Expert
Expert
Expert
Expert
Intermediate
Intermediate
Intermediate
Intermediate
Language
Spanish; Castilian
Intermediate
Tswana
Advanced
Afrikaans
Advanced
English
Fluent
Work Experience
Manager and Sales Consultant at Lentes and Marcos
January 1, 2014 - January 1, 2016Managed comprehensive sales operations, including supervision of sales assistant transactions, inventory control, cash flow management, and revenue tracking. Enforced disciplinary measures and reported financial metrics to senior management.
Trained Tree Top Adventure Guide at Acrobranch Adventure Park
January 1, 2017 - March 1, 2018Safely equipped customers, conducted pre-course training, provided guidance, and executed rescue operations from platforms and zip lines; skilled in self-descent techniques and rope retrieval.
Reservations at Ndhula and Muluwa Lodge
April 1, 2018 - December 31, 2018Managed guest check-ins/outs, coordinated reservations for individuals and groups, maintained operational data, processed proof of payment, and distributed STO rates to partner agencies; handled FITs and group bookings up to 52.
Receptionist and Reservation at Ashtons Shuttle
February 1, 2019 - June 30, 2020Handled receptionist duties, shuttle reservations, and customer engagement via email, WhatsApp, and telephone; generated quotes and invoices; ensured service continuity in colleagues' absence.
Customer Service Consultant at Acrobranch Adventure Park
November 1, 2021 - PresentManage inbound calls for bookings and inquiries; ensured customer satisfaction across email, text, and phone; followed up with clients; handling group bookings and applying discretionary discounts; created and managed quotes/invoices.
Customer Specialist at Heycarter dealership PTY LTD
March 1, 2024 - April 1, 2025Proficient in Carter CRM system; lead management and follow-up; adheres to transfer protocols; provides outstanding customer service as first contact; updated Team Leaders; managed quotes/invoices for clients.
Customer Representative at Parts Geek LLC
August 1, 2025 - December 31, 2025Delivered high-quality customer support for international e-commerce automotive parts retailer; handled order inquiries, part compatibility, order status, returns, refunds, warranty issues; navigated CRM and order management platforms; documented interactions; maintained data protection standards.
Receptionist and Reservations at Ashtons Shuttle
February 1, 2019 - June 1, 2020Handled receptionist duties and shuttle reservations, engaged with customers via email/WhatsApp/phone, generated quotes and invoices, and maintained service continuity during colleague absences.
Customer Representative (IntelliBPO) at Parts Geek LLC - Automotive Parts Retailer (International campaign)
August 1, 2025 - December 1, 2025Provided inbound customer support for an international e-commerce auto parts retailer; handled order inquiries, part compatibility questions, order status, returns, refunds, and warranty issues; navigated CRM and order management systems; documented interactions for continuity and compliance.
Education
Certificate in Economics and Management Science at Hoerskool Langenhoven, Pretoria
January 1, 2010 - January 1, 2010Diploma in Tourism Management at TUT - Tshwane University of Technology, Pretoria
January 1, 2016 - December 31, 2016English Language Proficiency Certificate at TUT - Tshwane University of Technology
January 1, 2016 - December 31, 2016Diploma in Tourism Management at UNISA - University of South Africa, Pretoria
January 1, 2025 - January 13, 2026TEFL Teaching Course Certificate at Teacher Record, Pretoria
January 1, 2024 - April 1, 2024NCA Certificate (National Credit Act) at Moonstones Business School of Excellence, Johannesburg
January 1, 2024 - December 31, 2024Certificate in Economics and Management Science at Hoerskool Langenhoven, Pretoria
January 1, 2010 - December 31, 2010Diploma in Tourism Management at TUT - Tshwane University of Technology, Pretoria
January 1, 2016 - December 31, 2016Diploma in Tourism Management (In Progress) at UNISA - University of South Africa, Pretoria
January 1, 2025 - January 13, 2026TEFL Teaching Course Certificate at Teacher Record, Pretoria
January 1, 2024 - April 30, 2024NCA (National Credit Act) Certificate at Moonstones Business school of excellence, Johannesburg
January 1, 2024 - January 13, 2026English Language Proficiency Certificate at TUT - Tshwane University of Technology
January 1, 2016 - December 31, 2016Qualifications
Certificate in Economics and Management Science
January 1, 2010 - January 1, 2010English Language Proficiency Certificate
January 1, 2016 - December 31, 2016Diploma in Tourism Management (TUT)
January 1, 2016 - December 31, 2016TEFL Teaching Course Certificate
January 1, 2024 - April 1, 2024NCA Certificate (National Credit Act)
January 1, 2024 - December 31, 2024Diploma in Tourism Management (UNISA)
January 1, 2025 - January 13, 2026TEFL Teaching Course Certificate
January 1, 2024 - April 30, 2024NCA (National Credit Act) Certificate
January 1, 2024 - January 13, 2026English Language Proficiency Certificate
January 1, 2016 - December 31, 2016Diploma in Tourism Management
January 1, 2016 - December 31, 2016Certificate in Economics and Management Science
January 1, 2010 - December 31, 2010Diploma in Tourism Management (In Progress) – UNISA
January 1, 2025 - January 13, 2026Industry Experience
Travel & Hospitality, Retail, Transportation & Logistics, Professional Services, Education, Media & Entertainment
Experience Level
Expert
Expert
Expert
Expert
Intermediate
Intermediate
Intermediate
Intermediate
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