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I am a certified Salesforce professional with hands-on experience in Sales and Service Cloud implementations and business analysis. I have mentored trainees with Supermums and ALX Salesforce programs, supporting learners by reviewing assignments, validating configurations, and guiding best-practice usage. I excel at requirements gathering, process improvement, CRM configuration, and stakeholder collaboration, delivering user-focused, scalable solutions.…I am a certified Salesforce professional with hands-on experience in Sales and Service Cloud implementations and business analysis. I have mentored trainees with Supermums and ALX Salesforce programs, supporting learners by reviewing assignments, validating configurations, and guiding best-practice usage. I excel at requirements gathering, process improvement, CRM configuration, and stakeholder collaboration, delivering user-focused, scalable solutions.

RUKIA DRAMANU SULEMANA

Data Analyst, Project Manager, Web Developer, +2

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I am a certified Salesforce professional with hands-on experience in Sales and Service Cloud implementations and business analysis. I have mentored trainees with Supermums and ALX Salesforce programs, supporting learners by reviewing assignments, validating configurations, and guiding best-practice usage. I excel at requirements gathering, process improvement, CRM configuration, and stakeholder collaboration, delivering user-focused, scalable solutions.…I am a certified Salesforce professional with hands-on experience in Sales and Service Cloud implementations and business analysis. I have mentored trainees with Supermums and ALX Salesforce programs, supporting learners by reviewing assignments, validating configurations, and guiding best-practice usage. I excel at requirements gathering, process improvement, CRM configuration, and stakeholder collaboration, delivering user-focused, scalable solutions.

Available to hire

I am a certified Salesforce professional with hands-on experience in Sales and Service Cloud implementations and business analysis.

I have mentored trainees with Supermums and ALX Salesforce programs, supporting learners by reviewing assignments, validating configurations, and guiding best-practice usage. I excel at requirements gathering, process improvement, CRM configuration, and stakeholder collaboration, delivering user-focused, scalable solutions.

Skills

Experience Level

Expert

Expert

Expert

Expert

Expert

Intermediate

Language

English

Fluent

Work Experience

Volunteer Lead at Salesforce User Group Ghana

January 1, 2026 - Present

Plan and deliver virtual and in-person learning sessions, gather member feedback, manage stakeholder engagement with speakers and partners, and drive continuous community engagement.

Volunteer Mentor at SuperMums

November 1, 2025 - Present

Conduct structured mentee check-ins, review assignments, and provide guidance and accountability to support learning outcomes. Advise learners on process optimization and practical Salesforce application.

Operations & Finance at Africa Ohana

July 1, 2025 - Present

Analyze budgets and expenditures to optimize resources, monitor operational and financial performance, ensure donor and regulatory compliance, and streamline workflows for efficiency and accountability.

Virtual Administrator (Media Operations Support) at West Africa Dreamin

July 1, 2025 - Present

Supported the Head of Media Team by managing schedules, coordinating communications, and assisting in organizing tasks and documentation to support media operations and project delivery. Drafted, sent, and responded to emails, ensuring clear stakeholder communication and collaboration across cross-functional teams.

Volunteer Mentor at ALX Salesforce Program

June 1, 2025 - November 30, 2025

Mentor and guide learners through Salesforce modules, translating technical concepts into practical business applications. Facilitate catch-up sessions, share best practices, and support learner progress by clarifying requirements and resolving challenges.

Sales Intern & Team Lead at Africa Ohana Talent Accelerator Program

May 1, 2025 - June 30, 2025

Led a team of 6 in implementing Salesforce Sales & Service Cloud for a simulated retail client, aligning business needs with technical solutions. Analyzed sales pipeline and customer service workflows to identify bottlenecks and recommend process improvements. Designed lead and opportunity workflows, case management tools, and SLA tracking to enhance efficiency and customer experience. Delivered executive demos and developed end-user training documentation.

Independent Travel Agent at Dreamport

March 1, 2025 - April 30, 2025

Assisted clients in booking travel services and provided personalized support, reflecting strong customer service and stakeholder engagement. Maintained accurate client records using CRM tools to streamline interactions, demonstrating data management and process documentation skills.

Owner & Managing Director at Kibita Organics

May 1, 2019 - Present

Gathered and analyzed customer requirements to inform product development, mapped and optimized production, sales, and fulfilment workflows, and managed supplier, customer, and partner relationships. Leveraged sales data and customer insights for strategic decisions and developed clear documentation (SOPs, training guides, product briefs) to support operations. Led projects such as product launches and marketing campaigns with agile adaptability.

Sales Consultant at NWS Global (Saladmaster)

May 1, 2016 - November 30, 2018

Partnered with retail and corporate clients to understand needs and deliver tailored product solutions, enhancing client satisfaction and driving business growth. Facilitated product demonstrations and presentations, translating complex features into clear business value. Trained and mentored new sales staff, maintaining accurate stock records and supporting documentation, and strengthened post-sales relationships through ongoing stakeholder engagement and problem resolution.