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I am an ATS-optimized administrative and client service professional with over 10 years of experience across healthcare, telecommunications, hospitality, and remote support environments. I am known for my reliability, attention to detail, and ability to stay calm under pressure. I excel at PBX call handling, virtual administration, and effective client communication, and I have demonstrated success in night shifts and international client support roles.…I am an ATS-optimized administrative and client service professional with over 10 years of experience across healthcare, telecommunications, hospitality, and remote support environments. I am known for my reliability, attention to detail, and ability to stay calm under pressure. I excel at PBX call handling, virtual administration, and effective client communication, and I have demonstrated success in night shifts and international client support roles.

Francisca Nortman

Web Designer, Content Creator, Data Analyst, +2

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I am an ATS-optimized administrative and client service professional with over 10 years of experience across healthcare, telecommunications, hospitality, and remote support environments. I am known for my reliability, attention to detail, and ability to stay calm under pressure. I excel at PBX call handling, virtual administration, and effective client communication, and I have demonstrated success in night shifts and international client support roles.…I am an ATS-optimized administrative and client service professional with over 10 years of experience across healthcare, telecommunications, hospitality, and remote support environments. I am known for my reliability, attention to detail, and ability to stay calm under pressure. I excel at PBX call handling, virtual administration, and effective client communication, and I have demonstrated success in night shifts and international client support roles.

Available to hire

I am an ATS-optimized administrative and client service professional with over 10 years of experience across healthcare, telecommunications, hospitality, and remote support environments. I am known for my reliability, attention to detail, and ability to stay calm under pressure.

I excel at PBX call handling, virtual administration, and effective client communication, and I have demonstrated success in night shifts and international client support roles.

Skills

Microsoft Office

CRM

Experience Level

Microsoft Office

Expert

CRM

Expert

Language

English

Fluent

Afrikaans

Fluent

Work Experience

PBX Contractor at Tyme Global

January 1, 2024 - Present

Handle inbound PBX calls for international hospitality clients, including New York–based hotels. Provide accurate information regarding reservations, check-in/out times, services, and amenities. Escalate urgent guest matters to appropriate departments while maintaining professionalism. Meet call quality, accuracy, and response-time KPIs during night shifts. Recognized for clear communication, reliability, and calm handling of high call volumes.

Client Service / Administrative Support (Freelance & Informal Roles) at Various Locations

January 1, 2019 - Present

Managed bookings, inquiries, and client follow-ups for service-based businesses. Implemented structured scheduling systems that significantly reduced missed appointments. Performed data entry, inbox management, and general administrative support with high accuracy. Supported remote communication between clients and suppliers during lockdown periods.

Pharmacy Assistant at Pretoria, South Africa

January 1, 2014 - January 1, 2019

Delivered frontline customer service in a high-volume retail pharmacy. Assisted with prescription preparation, POS operations, and inventory control. Improved stock tracking processes, reducing discrepancies by approximately 30%. Provided administrative support to pharmacists while maintaining compliance standards.

Receptionist & Administrative Assistant at Local Medical Practice

January 1, 2012 - January 1, 2014

Managed front-desk operations, patient bookings, and medical records. Implemented improved patient intake documentation, reducing wait times and errors. Resolved patient queries with professionalism, empathy, and confidentiality.

IT Support Administrator – First Line Support at UCS – Vodacom Head Office, Pretoria

January 1, 2013 - January 1, 2014

Delivered Tier 1 and Tier 2 IT support to internal staff across multiple departments. Managed Active Directory user access, password resets, and onboarding. Logged, tracked, and resolved support tickets in line with SLA requirements. Troubleshot hardware, software, and network connectivity issues.