Eka Markelia
I have dedicated over a decade to customer service and content moderation, honing my skills in effectively addressing customer inquiries and resolving issues.
About
I have dedicated over a decade to customer service and content moderation, honing my skills in effectively addressing customer inquiries and resolving issues. My journey in the hospitality sector allowed me to develop strong communication and problem-solving skills, which I continually apply in my current role as a Senior Customer Service Representative. I am passionate about delivering quality service and ensuring customer satisfaction, striving to create a positive experience in every interaction.
- 18 years' experience
- Joined January 2026
Languages
- GeorgianFluent
- EnglishAdvanced
- RussianAdvanced
More experts in Tbilisi, Georgia
Work experience· 7 roles
In my role as a Senior Customer Service Representative, I respond to customer inquiries via phone, email, or chat. I provide information about products, services, pricing, and company policies, while also addressing complaints and resolving issues related to orders or product defects. I guide customers through troubleshooting steps and escalate complex issues as necessary.
As a Senior Content Moderator, I carefully reviewed content to catch subtle guideline violations and applied moderation rules consistently. I collaborated with various teams to ensure a unified approach to content moderation and managed data related to content trends and moderation outcomes.
I oversaw the reservations team, establishing performance targets and optimizing room rates while generating reports on booking trends. My proficiency in using Property Management Systems (PMS) enhanced the team's efficiency.
Education
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