Available to hire
I have dedicated over a decade to customer service and content moderation, honing my skills in effectively addressing customer inquiries and resolving issues. My journey in the hospitality sector allowed me to develop strong communication and problem-solving skills, which I continually apply in my current role as a Senior Customer Service Representative. I am passionate about delivering quality service and ensuring customer satisfaction, striving to create a positive experience in every interaction.
Language
Georgian
Fluent
English
Advanced
Russian
Advanced
Work Experience
Senior Customer Service Representative at Teleperformance Georgia
January 1, 2024 - PresentIn my role as a Senior Customer Service Representative, I respond to customer inquiries via phone, email, or chat. I provide information about products, services, pricing, and company policies, while also addressing complaints and resolving issues related to orders or product defects. I guide customers through troubleshooting steps and escalate complex issues as necessary.
Senior Content Moderator at Majorel Georgia
January 1, 2020 - January 1, 2024As a Senior Content Moderator, I carefully reviewed content to catch subtle guideline violations and applied moderation rules consistently. I collaborated with various teams to ensure a unified approach to content moderation and managed data related to content trends and moderation outcomes.
Reservations Supervisor at The Biltmore Tbilisi Hotel
January 1, 2019 - January 1, 2020I oversaw the reservations team, establishing performance targets and optimizing room rates while generating reports on booking trends. My proficiency in using Property Management Systems (PMS) enhanced the team's efficiency.
Cluster Reservations' Agent at Tbilisi Marriott, Courtyard Marriott, Moxy Tbilisi Hotels
January 1, 2017 - January 1, 2019I managed reservations across multiple properties, ensuring accuracy and efficiency. I handled customer inquiries and prepared reports on booking trends and revenue performance.
Business Centre Associate at Tbilisi Marriott Hotel, Courtyard Marriott Hotel
January 1, 2010 - January 1, 2016I provided assistance to guests with business needs and ensured the business center was fully operational. I managed guest inquiries and ensured accurate data entry into management systems.
Front Desk Associate at Tbilisi Marriott Hotel
January 1, 2008 - January 1, 2009I maintained guest records and processed payments, collaborating with various departments to ensure a seamless experience for guests.
Server at Tbilisi Marriott Hotel
January 1, 2005 - January 1, 2007I accurately took food and drink orders and maintained professionalism while dealing with demanding customers.
Education
Bachelor's Degree in English Philology at Ivane Javakhishvili Tbilisi State University
January 1, 2000 - January 1, 2004Qualifications
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