Romandeep Kaur

Customer Service Representative at Punjabi By Nature HomeLife Realty

Provided exceptional customer service via phone, email, and in-person interactions. Managed high-volume inquiries while maintaining customer satisfaction. Resolved issues by applying product knowledge and problem-solving techniques. Maintained accurate CRM records, processed cash, debit, and credit payments using POS systems, issued receipts and refunds, and balanced cash drawer and sales reports. Ensured transaction accuracy during high-volume shifts and followed cash-handling and loss-prevention procedures. Represented the company’s image through polite communication and a professional attitude.

Assistant Project Manager at Ythind IT Trainer

Assisted the Project Manager in planning, execution, and closing of projects. Coordinated project activities, schedules, and resources across teams. Tracked timelines and deliverables to meet deadlines. Prepared and maintained project documentation, reports, and meeting minutes. Monitored risks and issues, escalated as needed, and supported budget tracking and expense reporting. Communicated updates to stakeholders and organized vendor coordination and contract documentation. Delivered instructor-led and virtual training sessions on software applications, programming languages, and IT tools. Developed training materials, presentations, manuals, and hands-on exercises. Collected learner feedback to continuously improve training effectiveness.

Coordinated project activities, schedules, and resources across teams. Tracked project timelines, milestones, and deliverables to ensure deadlines were met. Prepared and maintained project documentation, reports, and meeting minutes. Assisted with vendor coordination and contract documentation. Ensured project compliance with organizational policies and quality standards. Supported change-management processes and documentation. Helped resolve project issues and remove blockers to maintain progress. Delivered instructor-led and virtual training sessions on software applications, programming languages, and IT tools. Developed and updated training materials, presentations, manuals, and hands-on exercises. Conducted assessments to track learner progress and performance. Provided one-on-one mentoring and technical support to learners, ensuring skill development.