Available to hire
I’m Dominik Kosiorowski, an AI content creator and video editor specializing in dynamic digital content using DaVinci Resolve and AI tools like ChatGPT, Midjourney, and ElevenLabs. I design AI-driven commercials, re-engineer chatbots, and create instructional videos for complex platforms, blending engaging visuals with clear storytelling to educate, entertain, and convert.
With a background in customer success and sales, I bring problem-solving, communication, and client acquisition skills to content strategy and execution. I love applying innovative tech to craft marketing materials that resonate with audiences and drive results.
Experience Level
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Language
English
Fluent
Polish
Advanced
Work Experience
Customer Support Specialist at zondacrypto, cryptoassets exchange
December 1, 2024 - PresentLed the rebuild of a customer-facing chatbot workflow to improve UX and streamline support queries. Developed and implemented a structured tagging system for customer interactions, enabling better data organization and faster issue resolution. Engineered CSAT survey sending logic to increase feedback capture and provide actionable insights. Produced a comprehensive video tutorial on cryptoasset order placement using DaVinci Resolve with ElevenLabs narration, reducing common user inquiries and improving platform usability. Initiated and produced AI-driven commercials, integrating AI tools for script generation, voiceovers, and visuals to support marketing. Delivered advanced support for complex cryptoasset cases, resolving critical user issues and maintaining high customer satisfaction.
Player Support Agent at Testronic
August 1, 2022 - January 1, 2024Resolved complex technical, account, and gameplay issues for players via email, maintaining high satisfaction rates across diverse gaming titles. Collaborated effectively within a remote team to deliver consistent, high-quality player support. Managed 100+ daily player inquiries, ensuring timely resolution and clear communication for enhanced player experience.
Education
Kurs przygotowujący do egzaminu C1 Business Higher at Uniwersytet Jagielloński
October 11, 2022 - February 28, 2023Qualifications
Kurs przygotowujący do egzaminu C1 Business Higher
October 11, 2022 - February 28, 2023Industry Experience
Education, Professional Services, Media & Entertainment, Gaming, Software & Internet, Financial Services
Experience Level
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
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