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I am Napoleon Lekkas, a results-driven customer service professional with 3+ years in fast-paced, customer-centric environments. I’ve built expertise in AI tools, data entry, and quality assurance, with a proven track record of exceeding customer satisfaction targets. I’m tech-savvy with strong analytical abilities and a passion for continuous learning. I’m looking to transition into AI evaluation and agent evaluation roles, leveraging cross-functional collaboration, multi-channel communications, and hands-on experience with CRM systems and digital content creation.…I am Napoleon Lekkas, a results-driven customer service professional with 3+ years in fast-paced, customer-centric environments. I’ve built expertise in AI tools, data entry, and quality assurance, with a proven track record of exceeding customer satisfaction targets. I’m tech-savvy with strong analytical abilities and a passion for continuous learning. I’m looking to transition into AI evaluation and agent evaluation roles, leveraging cross-functional collaboration, multi-channel communications, and hands-on experience with CRM systems and digital content creation.

Napoleon Lekkas

Video Editor, Content Creator, Web Developer, +2

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I am Napoleon Lekkas, a results-driven customer service professional with 3+ years in fast-paced, customer-centric environments. I’ve built expertise in AI tools, data entry, and quality assurance, with a proven track record of exceeding customer satisfaction targets. I’m tech-savvy with strong analytical abilities and a passion for continuous learning. I’m looking to transition into AI evaluation and agent evaluation roles, leveraging cross-functional collaboration, multi-channel communications, and hands-on experience with CRM systems and digital content creation.…I am Napoleon Lekkas, a results-driven customer service professional with 3+ years in fast-paced, customer-centric environments. I’ve built expertise in AI tools, data entry, and quality assurance, with a proven track record of exceeding customer satisfaction targets. I’m tech-savvy with strong analytical abilities and a passion for continuous learning. I’m looking to transition into AI evaluation and agent evaluation roles, leveraging cross-functional collaboration, multi-channel communications, and hands-on experience with CRM systems and digital content creation.

Available to hire

I am Napoleon Lekkas, a results-driven customer service professional with 3+ years in fast-paced, customer-centric environments. I’ve built expertise in AI tools, data entry, and quality assurance, with a proven track record of exceeding customer satisfaction targets.

I’m tech-savvy with strong analytical abilities and a passion for continuous learning. I’m looking to transition into AI evaluation and agent evaluation roles, leveraging cross-functional collaboration, multi-channel communications, and hands-on experience with CRM systems and digital content creation.

Skills

Experience Level

Expert

Expert

Expert

Expert

Expert

DaVinci Resolve Studio

Expert

Expert

Expert

Expert

Intermediate

Language

Greek, Modern

Fluent

English

Advanced

Work Experience

Customer Service Agent at Teleperformance

June 1, 2022 - Present

Provided exceptional support to a diverse customer base, handling 50+ inquiries daily with 95%+ satisfaction rating. Resolved complex billing and accounting issues, reducing resolution time by 20% through systematic problem-solving. Managed multi-channel communications (phone, email) ensuring timely and professional responses. Tracked and prioritized customer requests using CRM systems, maintaining detailed follow-up records. Delivered customized solutions for high-value and demanding clients, maintaining long-term relationships. Assisted customers with product purchases, refunds, and account management with accuracy and empathy.