Hello, my name is Ioar, i am currently based in my mother's home country, Spain, i speak English, Spanish and Euskera since i was a child, i come from a multicultural family. I've build up a two years career in customer service and administrative assistant, after finishing my internship and graduating, i started working as a customer service representative for one of the biggest health insurances in the US, i believe this experience made me even more empathic human being, some of my qualities besides my empathy, is my patient, organization & attention to detail. I learned a lot in data entry and CRMs, Medicare Pro, Odoo, etc. For over a year i stood working with the same company, after the campaign closed, i decided to move forward in the US Medical area, i then started working in Oclinicals, here i was scheduling clients, doing data entry and insurnace verification, among other administrative task like coordination, upload, update and manage patient medical records, following HIPAA standarts of privacy & security, and checking medical filles: referrals and documents. After a couple of months here, i decided i wanted to change, for anyone who has worked with patients, it is a complex and stressfull environment, i am very emotional and tend to go the extra mille for clients, especially when dealing with major medical or concerns, i switched to the legal industry, particularly to inmigration services, there besides doing administrative tasks and parelegal assisting, i was also a translator, most of the cases i handled were hispanic folks, i feel very comfortable in english and spanish, and this is why i believe i can transfer most of the skills i've earned over the last couple of years into any business/area. I am highly skilled, and proficient with CRMs and data entry softwares, excellent communication & social abilities, my career is a human plus, i truly love helping others. As a person who has worked with people of all ages, i think i am proactive, understanding, responsable and respectful, i am currently doing a volunteering in a Hospital working with childrens, although I am available to start working immediately.

Hello, my name is Ioar, i am currently based in my mother's home country, Spain, i speak English, Spanish and Euskera since i was a child, i come from a multicultural family. I've build up a two years career in customer service and administrative assistant, after finishing my internship and graduating, i started working as a customer service representative for one of the biggest health insurances in the US, i believe this experience made me even more empathic human being, some of my qualities besides my empathy, is my patient, organization & attention to detail. I learned a lot in data entry and CRMs, Medicare Pro, Odoo, etc. For over a year i stood working with the same company, after the campaign closed, i decided to move forward in the US Medical area, i then started working in Oclinicals, here i was scheduling clients, doing data entry and insurnace verification, among other administrative task like coordination, upload, update and manage patient medical records, following HIPAA standarts of privacy & security, and checking medical filles: referrals and documents. After a couple of months here, i decided i wanted to change, for anyone who has worked with patients, it is a complex and stressfull environment, i am very emotional and tend to go the extra mille for clients, especially when dealing with major medical or concerns, i switched to the legal industry, particularly to inmigration services, there besides doing administrative tasks and parelegal assisting, i was also a translator, most of the cases i handled were hispanic folks, i feel very comfortable in english and spanish, and this is why i believe i can transfer most of the skills i've earned over the last couple of years into any business/area. I am highly skilled, and proficient with CRMs and data entry softwares, excellent communication & social abilities, my career is a human plus, i truly love helping others. As a person who has worked with people of all ages, i think i am proactive, understanding, responsable and respectful, i am currently doing a volunteering in a Hospital working with childrens, although I am available to start working immediately.

Available to hire

Hello, my name is Ioar, i am currently based in my mother’s home country, Spain, i speak English, Spanish and Euskera since i was a child, i come from a multicultural family.

I’ve build up a two years career in customer service and administrative assistant, after finishing my internship and graduating, i started working as a customer service representative for one of the biggest health insurances in the US, i believe this experience made me even more empathic human being, some of my qualities besides my empathy, is my patient, organization & attention to detail. I learned a lot in data entry and CRMs, Medicare Pro, Odoo, etc.

For over a year i stood working with the same company, after the campaign closed, i decided to move forward in the US Medical area, i then started working in Oclinicals, here i was scheduling clients, doing data entry and insurnace verification, among other administrative task like coordination, upload, update and manage patient medical records, following HIPAA standarts of privacy & security, and checking medical filles: referrals and documents.

After a couple of months here, i decided i wanted to change, for anyone who has worked with patients, it is a complex and stressfull environment, i am very emotional and tend to go the extra mille for clients, especially when dealing with major medical or concerns, i switched to the legal industry, particularly to inmigration services, there besides doing administrative tasks and parelegal assisting, i was also a translator, most of the cases i handled were hispanic folks, i feel very comfortable in english and spanish, and this is why i believe i can transfer most of the skills i’ve earned over the last couple of years into any business/area. I am highly skilled, and proficient with CRMs and data entry softwares, excellent communication & social abilities, my career is a human plus, i truly love helping others.

As a person who has worked with people of all ages, i think i am proactive, understanding, responsable and respectful, i am currently doing a volunteering in a Hospital working with childrens, although I am available to start working immediately.

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Language

English
Fluent
Spanish; Castilian
Fluent

Work Experience

Paralegal & Admin Assistant at Tingen Law PLLC
December 1, 2024 - March 1, 2025
Calendar and agenda management; coordinated meetings between clients and lawyers; monitored incoming/outgoing communications; ensured attention to detail in legal documents and follow-up with USCIS and other authorities.
Appointment Coordinator & Admin Assistant at OC Clinics
April 1, 2024 - November 1, 2024
Contacted 5+ potential patients through doctor referrals and scheduled at least 10 office visits per day; coordinated appointment scheduling for clinic staff.
Customer Support Specialist at Concentrix
April 1, 2023 - March 1, 2024
Provided direct support to 50+ health insurance members per day, addressing questions about billing, in-network providers, covered services and benefits; delivered timely responses and customer care.
Geriatric Psychologist at Alzheimer's Foundation of Nicaragua
August 1, 2021 - July 1, 2022
Geriatric and social gerontological care for seniors with and without dementia in a nonprofit setting; coordinated care and offered compassionate support to elderly clients.
Clinical Psychologist at University Clinic Esperanza Monge
March 1, 2021 - August 1, 2021
Psychological evaluation and mental health support for community patients.
Vocational and Professional Counselor for Teenagers at University Clinic Esperanza Monge
March 1, 2021 - August 1, 2021
Provided vocational and professional counseling for teenagers; psycho-educational evaluation for kids with learning difficulties.

Education

MS in Psychology at National Autonomous University of Nicaragua (UNAN)
January 11, 2030 - January 13, 2026

Qualifications

Add your qualifications or awards here.

Industry Experience

Healthcare, Professional Services, Education