I am a multilingual professional with a background in translation, education, and customer-facing roles. I bring a meticulous eye for detail, cultural awareness, and strong communication skills, with experience managing high-volume workloads and delivering accurate translations across educational, cultural, and medical contexts. I am seeking a role that combines languages, culture, and communication with transferable skills like client engagement, content creation, and project coordination. I enjoy supporting learners and clients to achieve measurable progress and value collaborative, creative work across education, translation, and customer service.

Nicola Philippou

I am a multilingual professional with a background in translation, education, and customer-facing roles. I bring a meticulous eye for detail, cultural awareness, and strong communication skills, with experience managing high-volume workloads and delivering accurate translations across educational, cultural, and medical contexts. I am seeking a role that combines languages, culture, and communication with transferable skills like client engagement, content creation, and project coordination. I enjoy supporting learners and clients to achieve measurable progress and value collaborative, creative work across education, translation, and customer service.

Available to hire

I am a multilingual professional with a background in translation, education, and customer-facing roles. I bring a meticulous eye for detail, cultural awareness, and strong communication skills, with experience managing high-volume workloads and delivering accurate translations across educational, cultural, and medical contexts.

I am seeking a role that combines languages, culture, and communication with transferable skills like client engagement, content creation, and project coordination. I enjoy supporting learners and clients to achieve measurable progress and value collaborative, creative work across education, translation, and customer service.

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Language

Greek, Modern
Fluent
English
Fluent
Spanish; Castilian
Intermediate

Work Experience

Cover Teacher & Teaching Assistant at Hampstead Parochial School
July 1, 2025 - Present
Delivered KS1–KS2 cover lessons across all subjects; led one-to-one and small-group interventions; recorded, monitored, and analyzed pupil data to inform support strategies.
English Teacher at World Passport Summer School, Taiwan
June 1, 2024 - August 31, 2024
Delivered English lessons to international students on themes including AI, product design, and cultural exchange; designed interactive, learner-centred lesson plans for mixed-ability groups; created a positive and inclusive learning environment.
Bilingual Nursery Teacher at Hatching Dragons
February 1, 2024 - June 30, 2024
Delivered bilingual instruction in English and Mandarin, supporting early language development; worked closely with families to implement culturally sensitive and play-based pedagogical approaches; designed creative activities using storytelling and play to promote language acquisition.
Customer Care Associate at Monica Vinader, UK
September 1, 2023 - February 29, 2024
Managed high-volume customer interactions across multiple channels; consistently exceeded performance metrics for response time and customer satisfaction; recognised for professionalism, empathy, and problem-solving in a premium retail environment.
Translator at Shine Charity, Cardiff (Remote)
November 1, 2022 - August 31, 2023
Delivered accurate, culturally sensitive translations while managing workload independently; supported communication with multilingual service users and internal teams; translated medical and support-related materials, ensuring clarity and compliance.
ESOL Teacher at Islington Chinese Association, London
October 1, 2020 - October 31, 2021
Designed and delivered ESOL lessons to adult learners from Hong Kong under the UK Welcome Programme; taught mixed-ability groups using RARPA to assess and record learner progress; provided tailored one-to-one support for vulnerable learners.
Chinese Teaching Assistant at Alexandra Park School, London
September 1, 2020 - July 31, 2021
Supported the Mandarin Excellence Programme (MEP) and extracurricular competitions; assisted learners in developing independent study habits and language immersion skills.
Sales Assistant at Stephanie Jackson Recruitment, London
June 1, 2018 - October 31, 2020
Delivered high-quality customer service in luxury retail environments; built strong client relationships through thoughtful, consultative communication; supported visual merchandising and brand standards; communicated multilingually in English, Greek, and Mandarin.
Teaching Assistant at Manor Hill Greek School, London
July 1, 2017 - May 31, 2018
Supported teaching and classroom management for learners aged 3–6; assisted with one-to-one support and group activities in a community language setting; promoted Greek language development through creative and culturally grounded activities.

Education

PGCE Secondary Education (Mandarin & EAL) at University College London (UCL)
September 1, 2024 - June 30, 2025
BA Translation & Modern Languages (2:1) at Cardiff University
September 1, 2018 - July 31, 2023
Year Abroad at Wenzao Ursuline University of Languages
September 1, 2021 - June 30, 2022
GCSEs at Alexandra Park School
January 11, 2030 - January 13, 2026
A Levels at Alexandra Park School
January 11, 2030 - January 13, 2026

Qualifications

Add your qualifications or awards here.

Industry Experience

Education, Retail, Non-Profit Organization, Professional Services, Media & Entertainment