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I am a results-driven administrative and customer service professional with experience in client relations, case management, and team leadership.\nI excel at delivering exceptional customer experiences, managing high-volume operations, and ensuring accurate documentation in fast-paced environments. I am proficient in CRM systems, data management, and the Microsoft Office Suite. I am eager to leverage my operational, communication, and problem-solving skills to drive client satisfaction and organizational success.…I am a results-driven administrative and customer service professional with experience in client relations, case management, and team leadership.\nI excel at delivering exceptional customer experiences, managing high-volume operations, and ensuring accurate documentation in fast-paced environments. I am proficient in CRM systems, data management, and the Microsoft Office Suite. I am eager to leverage my operational, communication, and problem-solving skills to drive client satisfaction and organizational success.

Ekam Loomba

Designer, Copywriter, Brand Designer, +2

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I am a results-driven administrative and customer service professional with experience in client relations, case management, and team leadership.\nI excel at delivering exceptional customer experiences, managing high-volume operations, and ensuring accurate documentation in fast-paced environments. I am proficient in CRM systems, data management, and the Microsoft Office Suite. I am eager to leverage my operational, communication, and problem-solving skills to drive client satisfaction and organizational success.…I am a results-driven administrative and customer service professional with experience in client relations, case management, and team leadership.\nI excel at delivering exceptional customer experiences, managing high-volume operations, and ensuring accurate documentation in fast-paced environments. I am proficient in CRM systems, data management, and the Microsoft Office Suite. I am eager to leverage my operational, communication, and problem-solving skills to drive client satisfaction and organizational success.

Available to hire

I am a results-driven administrative and customer service professional with experience in client relations, case management, and team leadership.\nI excel at delivering exceptional customer experiences, managing high-volume operations, and ensuring accurate documentation in fast-paced environments. I am proficient in CRM systems, data management, and the Microsoft Office Suite. I am eager to leverage my operational, communication, and problem-solving skills to drive client satisfaction and organizational success.

Skills

Experience Level

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Intermediate

Work Experience

Administrative Assistant at CHK Immigration

March 1, 2025 - December 1, 2025

Welcomed clients and managed high-volume phone and email communications, providing accurate information on immigration services, applications, and documentation requirements. Maintained accurate client records in CaseEasy 360 while adhering to privacy and data security standards. Coordinated client appointments, updated calendars, and managed registrations for immigration consultations and related services. Prepared administrative documents, including reports, client files, billing statements, and statistical summaries, to support daily operations. Monitored office inventory, coordinated supply orders, and addressed facility needs to ensure smooth day-to-day operations.

Customer Value Associate at Walmart

September 1, 2024 - April 1, 2025

Documented customer interactions, transactions, and resolutions accurately to support record-keeping and operational insights in a retail environment. Handled multiple customer inquiries simultaneously, prioritizing tasks to maintain efficiency during high-traffic periods. Collaborated with team members to streamline processes, enhance customer service, and ensure seamless operations across all departments. Executed shelf space optimization project with vendors, resulting in increased product visibility and improved sales performance.

Customer Engagement Associate at Can Plus Immigration

April 1, 2024 - September 1, 2024

Maintained detailed case tracking and provided proactive client updates to ensure optimal outcomes throughout the application process. Managed client queries and concerns promptly, maintaining transparent communication and high satisfaction levels throughout the application journey. Ensured accuracy in client documentation and submission by assisting in gathering, verifying, and organizing necessary documents to prevent delays. Identified potential application issues early and offered proactive solutions to prevent delays and ensure a seamless client experience.

Front Counter Team Member at Tim Hortons

September 1, 2023 - April 1, 2024

Led a team in delivering exceptional customer service and promptly addressed inquiries and concerns. Supervised efficient and accurate reception of customer orders via drive-thru system while maintaining service quality standards. Trained and mentored new team members, fostering a supportive work environment and maintaining consistent service quality. Ensured all customer concerns were handled in a timely and respectful manner, reinforcing a culture of Tim Hortons' excellence.