Experience Level
Language
Vietnamese
Fluent
English
Advanced
German
Intermediate
Work Experience
Event Specialist at Visit.org
April 1, 2024 - June 1, 2025Led and managed on-site events, handled guest check-ins, ensured smooth execution and high guest satisfaction; resolved on-site issues (staffing, supplies, tech); provided real-time updates, photos, and videos to the Events Team.
Customer Service Agent at StormGain LLC
April 1, 2021 - February 1, 2023Handled high-volume customer inquiries via phone, email, and chat; maintained professionalism and empathy; used Salesforce CRM to track cases, manage follow-ups, and optimize client experience; analyzed client feedback to identify areas for improvement.
Education
Master of Arts - International Tourism Development at Deggendorf Institute of Technology
March 1, 2023 - January 13, 2026Bachelor of Hotel Management at Hoa Sen University
August 1, 2014 - March 1, 2018Qualifications
BIP Lowering Barriers for Minority Groups in Retail
January 11, 2030 - January 13, 2026Certificate - Antwerp, Belgium (Thomas More University)
September 1, 2025 - January 13, 2026Industry Experience
Travel & Hospitality, Media & Entertainment, Professional Services
Experience Level
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