Kris Chan

IT Data Technician at Housing Works

Participate in weekly IT new hire orientation, deploy equipment and provide monthly training to users on M365 suite of apps; Manage user accounts, computer objects, organizational units and group policy settings through Active Directory; Create technical documents for MSP’s knowledge base, asset management for 1000+ PCs using Salesforce; Troubleshoot issues with eClinicalWorks onsite in 5 primary care clinics throughout Manhattan and Brooklyn; Deploy and decommission workstations and iOS/Android mobile devices (JAMF, Maas360) throughout all Housing Works retail, residential and commercial locations.

ESL Instructor at Sunnyside Community Services and New York English Academy

Taught 2 classes through NYEA and 1 night class through Sunnyside Community Services of students ranging from B1 to C1 level.

IT Aide at Information Technology Department, CUNY GC

Update IT Aide manual used to onboard new hires to reflect new processes for password reset and ticket handling procedures; Assist IT staff with hardware and software deployment for Mac and PCs; Resolve end-user IT-related issues using Track It and ServiceNow ticketing system; Maintain printer supplies through equipment inventorying activities, salvage, and disposal.

Graduate Research Assistant at Department of Linguistics, CUNY GC

Update phonemic transcriptions for Wikipron General American English language dataset; Annotate English past tense verbs for morphological analysis.

Administrative Assistant at Maintenance and Infrastructure, Long Beach Transit

Provide administrative support to the Executive Director/Vice President of Maintenance and Infrastructure and three Managers; Edit and proofread monthly board reports, scopes of work, independent cost estimates and request for proposals for operating and grant-based capital projects; Maintain employee records and vehicle records for a fleet of 200+ alternatively fueled buses and non-revenue vehicles; Create purchase requisitions, update capital projects status reports, prepare daily and monthly consumable reports; Support HR’s recruitment efforts by scheduling interviews, providing Zoom technical support and assembling on-boarding materials.

English Teacher at EF Education First

Design lesson plans to provide 3- to 10-year-old young learners with and assess knowledge of phonics, vocabulary, grammar, speaking skills and reading comprehension; Conduct weekly one-on-one oral and written placement tests in accordance with CEFR to assess incoming students’ English fluency level.

ESL Instructor at Sunnyside Community Services; New York English Academy

Taught ESL instruction across multiple programs for adult learners at B1-C1 levels, designing activities and assessments to improve speaking, listening, reading, and writing skills.