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I am an accomplished and dedicated administrator with over 15 years of experience in high-pressure financial and corporate environments, including global institutions like Crédit Agricole CIB and Citi bank. I have a proven track record in managing complex operations for distributed teams (Sydney/Melbourne) within 80% remote and hybrid work settings. I am also experienced in digital transformation, using Salesforce, SAP, and Microsoft 365 to optimize workflows and ensure regulatory compliance. I have a strong background in managing and supporting service operations in fast-paced environments, with a proven ability to improve service delivery and customer satisfaction through efficient organization and resource management. I excel at complex issue management, implementing process improvements to streamline operations. A proactive planner and problem solver, I adapt quickly to change, work independently, and consistently exceed expectations. I am seeking a challenging role as a Service Administrative Coordinator/Administrator/Office Manager Support, and I look forward to contributing to a collaborative team while developing professional administrative skills and driving continuous service improvement.…I am an accomplished and dedicated administrator with over 15 years of experience in high-pressure financial and corporate environments, including global institutions like Crédit Agricole CIB and Citi bank. I have a proven track record in managing complex operations for distributed teams (Sydney/Melbourne) within 80% remote and hybrid work settings. I am also experienced in digital transformation, using Salesforce, SAP, and Microsoft 365 to optimize workflows and ensure regulatory compliance. I have a strong background in managing and supporting service operations in fast-paced environments, with a proven ability to improve service delivery and customer satisfaction through efficient organization and resource management. I excel at complex issue management, implementing process improvements to streamline operations. A proactive planner and problem solver, I adapt quickly to change, work independently, and consistently exceed expectations. I am seeking a challenging role as a Service Administrative Coordinator/Administrator/Office Manager Support, and I look forward to contributing to a collaborative team while developing professional administrative skills and driving continuous service improvement.

Diana Paredes

Project Manager, Studio Manager, Studio Owner, +1

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I am an accomplished and dedicated administrator with over 15 years of experience in high-pressure financial and corporate environments, including global institutions like Crédit Agricole CIB and Citi bank. I have a proven track record in managing complex operations for distributed teams (Sydney/Melbourne) within 80% remote and hybrid work settings. I am also experienced in digital transformation, using Salesforce, SAP, and Microsoft 365 to optimize workflows and ensure regulatory compliance. I have a strong background in managing and supporting service operations in fast-paced environments, with a proven ability to improve service delivery and customer satisfaction through efficient organization and resource management. I excel at complex issue management, implementing process improvements to streamline operations. A proactive planner and problem solver, I adapt quickly to change, work independently, and consistently exceed expectations. I am seeking a challenging role as a Service Administrative Coordinator/Administrator/Office Manager Support, and I look forward to contributing to a collaborative team while developing professional administrative skills and driving continuous service improvement.…I am an accomplished and dedicated administrator with over 15 years of experience in high-pressure financial and corporate environments, including global institutions like Crédit Agricole CIB and Citi bank. I have a proven track record in managing complex operations for distributed teams (Sydney/Melbourne) within 80% remote and hybrid work settings. I am also experienced in digital transformation, using Salesforce, SAP, and Microsoft 365 to optimize workflows and ensure regulatory compliance. I have a strong background in managing and supporting service operations in fast-paced environments, with a proven ability to improve service delivery and customer satisfaction through efficient organization and resource management. I excel at complex issue management, implementing process improvements to streamline operations. A proactive planner and problem solver, I adapt quickly to change, work independently, and consistently exceed expectations. I am seeking a challenging role as a Service Administrative Coordinator/Administrator/Office Manager Support, and I look forward to contributing to a collaborative team while developing professional administrative skills and driving continuous service improvement.

Available to hire

I am an accomplished and dedicated administrator with over 15 years of experience in high-pressure financial and corporate environments, including global institutions like Crédit Agricole CIB and Citi bank. I have a proven track record in managing complex operations for distributed teams (Sydney/Melbourne) within 80% remote and hybrid work settings. I am also experienced in digital transformation, using Salesforce, SAP, and Microsoft 365 to optimize workflows and ensure regulatory compliance.

I have a strong background in managing and supporting service operations in fast-paced environments, with a proven ability to improve service delivery and customer satisfaction through efficient organization and resource management. I excel at complex issue management, implementing process improvements to streamline operations. A proactive planner and problem solver, I adapt quickly to change, work independently, and consistently exceed expectations. I am seeking a challenging role as a Service Administrative Coordinator/Administrator/Office Manager Support, and I look forward to contributing to a collaborative team while developing professional administrative skills and driving continuous service improvement.

Skills

Experience Level

Expert

Expert

Expert

Expert

Language

English

Fluent

Spanish; Castilian

Fluent

Work Experience

Administrative Assistant at Credit Agricole & Investment Banking

January 1, 2025 - Present

Coordinated end-to-end operational logistics across Sydney and Melbourne offices, managed interstate facility requirements, vendor relations, and ensured seamless office functionality. Drove governance and regulatory compliance through procedural analysis and strategic partnerships with Compliance and Risk teams. Led internal communications and training on updated policies and systems adoption. Provided high-level executive support to the Office Manager to sustain business continuity in a fast-paced environment.

Administrative Coordinator at FRV Service Australia Pty

January 1, 2023 - December 31, 2024

Procurement lifecycle management (acquisition requests, purchase orders, vendor invoices, goods receipts). Partnered with the Field Service Manager to oversee administrative workflows for Field Service Engineers, ensuring 100% accuracy and timely completion of field documentation. Facilitated cross-functional coordination between O&M, Finance, and Legal; supported budget control and streamlined internal financial interactions. Directed technical documentation, safety records, and warranty logistics.

Service Administrator at SMA Australia Pty

January 1, 2020 - December 31, 2022

Optimized administrative workflows for Field Service Engineers, ensuring 100% accuracy and adherence to service delivery timelines. Executed critical pre-work in SAP to enable on-site service. Coordinated with Customer Project Management to align pre-requirements, ensuring project readiness and scheduling for on-site works. Managed logistics of technical materials, expense tracking, timekeeping, and internal process governance; implemented data analytics and reporting for operational performance. Configured customer onboarding and access to Online Service portals; administered Salesforce-based quality management workflows to support ticket resolution and customer satisfaction.

Sales Assistant at SANDLER, VM Ritchie

January 1, 2018 - December 31, 2020

Monitored floor stock, replenished merchandise, and managed inter-store transfers. Conducted cash handling and operated POS systems to support sales operations.

Front Desk Receptionist at Comfort Hotel Sydney City

January 1, 2019 - December 31, 2019

Answered guest inquiries, communicated room status with hotel staff, processed reservations, and handled cash and POS transactions.

Cashier / Waitress at Good Co. Coffee

January 1, 2015 - December 31, 2017

Cash handling, POS operations, took orders, and delivered customer service.

Business Specialist at Banco Exterior C.A.

January 1, 2010 - December 31, 2015

Relationship & Compliance Management; Access Governance & Control; Regulatory Liaison; International Payment Coordination; Financial Administration; SWIFT coordination for secure international transactions.

Specialist Operation at Citibank NA, Venezuela

January 1, 2005 - December 31, 2009

Analyzed international commerce product regulations, market conditions, and compliance standards; managed daily operational revisions and processing workflows; improved inter-department communication and identified opportunities for process improvements.