Managed CRM workflows for 200+ residential and commercial development opportunities; improved lead tracking efficiency by 30% within 6 months. Supported early-stage land acquisitions and joint-venture workflows by managing intake, qualification criteria, and cross-team coordination, contributing to a multi-million-dollar deal pipeline. Designed and managed structured outreach for each workflow and qualification logic, improving forecast accuracy and achieving a 30% meeting conversion rate over 3 months. Coordinated 20+ qualified stakeholder meetings per month, aligning leadership, sales, and construction teams to reduce project delays by 15%.

Client Experience Associate at Executive Homes Realty

May 1, 2024 - August 31, 2024

Managed day-to-day operations for 30+ active listings weekly, coordinating documentation, showings, and client communications to maintain 100% RECO compliance. Used Lone Wolf, DocuSign, BrokerBay, and CRMs to streamline transaction workflows, reducing operational delays by 25% over 4 months. Maintained CRM and lead tracking processes, contributing to a 15% increase in lead-to-client conversion and 20% higher listing visibility in 6 months.

Project Manager Intern at Arabique Fragrances

September 1, 2024 - Present

Analyzed sales, customer, and inventory data to identify trends, contributing to a 12% increase in online sales over 4 months. Built automated KPI dashboards using structured CRM and inventory data sets (conversion rate, inventory turnover, marketing ROI), reducing reporting latency by 20% and supporting synchronous decision-making. Partnered with IT and operations to gather system requirements, document workflows, and optimize order fulfillment processes. Supported CRM data management (HubSpot, Pipedrive), maintaining data integrity, naming conventions, and reporting consistency, while creating dashboards and cross-functional analysis.

Impact Leader at The Children's Foundation / McMaster University

January 1, 2025 - April 1, 2025

Raised $15,000 in 1 month for education programs by designing and implementing a centralized fundraising data system integrating multi-channel metrics. Automated campaign performance dashboards across 5 student groups, enabling rapid adjustments and increasing engagement by 40% month-over-month. Streamlined operational workflows for campaign execution, reducing administrative overhead by 25% while maintaining 100% accuracy in donation tracking.

Strategic Case Analyst at De Groot School of Business, McMaster University

January 1, 2025 - April 1, 2025

Placed 2nd overall in a 24-hour case competition, delivering a data-driven strategic recommendation supported by financial modeling and market analysis. Led financial, industry, and competitor analysis, synthesizing insights into a concise executive brief for presentation to industry judges.

Client Experience Associate Manager at Executive Homes Realty

May 1, 2024 - August 1, 2024

Project Manager Intern at Arabique Fragrances

May 1, 2023 - December 1, 2023

Impact Leader at The Children's Foundation

January 1, 2025 - April 1, 2025

Raised $15,000 in 1 month for education programs by designing and implementing a centralized fundraising data system integrating multi-channel metrics. Automated campaign dashboards across 5 student groups, enabling rapid adjustments and increasing engagement by 40% month-over-month. Streamlined operational workflows for campaign execution, reducing administrative overhead by 25% while maintaining 100% accuracy in donation tracking.

Chief Operations Officer at Zenius Mentor

December 1, 2025 - Present

Developed and deployed an integrated student performance tracking system, combining session data, grades, and attendance to optimize scheduling and curriculum delivery for 50+ students, achieving measurable academic improvements within 4–8 weeks. Built interactive dashboards using defined metrics, calculated fields, and standardized data inputs to visualize student progress and identify learning gaps. Standardized tutoring operational workflows across 50+ sessions, ensuring 95% consistency in student performance outcomes while improving overall session efficiency. Finalist - Strategic Case Analysis at De Groote School of Business, McMaster University; placed 2nd overall in a 24-hour case competition, supported by financial modeling and market analysis.