Available to hire
I am Natsumi, a dynamic professional with over 7 years in key account management and sales, complemented by 5+ years in DE&I. I have a proven track record in client success and key account management, leading global teams across APAC and EMEA. I am passionate about sustainable development and intercultural communication.
I thrive in cross-functional environments, bridging strategy and execution across diverse markets. I enjoy mentoring teams, building strategic partnerships, and delivering measurable growth while keeping people-first values and DE&I at the core of my work.
Experience Level
Language
English
Fluent
Japanese
Fluent
Spanish; Castilian
Intermediate
Work Experience
Head of Client Success at TDC Global
February 1, 2024 - July 1, 2024Led and scaled resources and projects for the Japan team (6+ members), managed multi-layered retainers with key accounts, and represented the firm at internal and external events. Expanded partnership conversations to EMEA for top accounts; forecasted double-digit growth and increased Japan sales headcount.
Senior Client Success Consultant at TDC Global
July 1, 2022 - February 1, 2024Led business, brand & project development & recruitment for Japan, Singapore, India, Australia and South Korea; conducted executive leadership sessions and DEI fundamental sessions; event speaker for clients. Top achievements include 200%+ revenue YoY for Japan, record Q1 2023 revenue (AUD 100,000), and 100% retention of top 5 key accounts.
Client Lead at The Dream Collective
February 1, 2020 - June 1, 2022Led the acquisition, curation and growth of the Japan market as the sole Japan employee; moderated and spoke at external events (AJBCC, ANZCCJ) and DEI speaking engagements (TEDx). Top achievements include 109% YoY growth and expansion to South Korea & India.
Client Success Representative & CSR Project Lead at Meltwater
April 1, 2019 - January 31, 2020Managed 40+ key accounts with ongoing growth; kick-started local CSR initiatives for the Tokyo office; achievements included 90%+ client product engagement, recognition as Top Dog (Sept 2019) and Top Biller (Oct 2019).
Client Success Support Representative at Meltwater
September 1, 2018 - March 31, 2019First point of contact for all Japan client inquiries; collaborated with account managers and the analyst team on onboarding, training and monthly data reporting; consistently hit KPIs for 7 consecutive months.
Administrative Assistant at King's College London, English Language Centre
September 1, 2017 - June 30, 2018Administrative tasks supporting course delivery and student services.
Activity Leader & Japanese Correspondent at EC English Summer Camp
July 1, 2017 - August 31, 2017Led activities and served as Japanese correspondent during summer camp sessions in the UK.
Kitchen Assistant at Tokyo Diner & KOI Ramen
January 1, 2016 - December 31, 2018Kitchen support role in London branches.
Translation Intern (JP-ENG) at Remote
October 1, 2015 - December 31, 2015Translated JP-ENG for organization; remote internship.
English Language Teacher at GnoKids (G Noble Group)
April 1, 2014 - September 30, 2014English language instruction in Tokyo.
Volunteer at Peace Boat Disaster Relief Volunteer Centre
January 1, 2013 - December 31, 2014Disaster relief volunteer in Tokyo & Fukushima (part-time).
Education
Bachelor of Arts at King's College London, University of London
January 1, 2014 - January 1, 2018Qualifications
Industry Experience
Education, Media & Entertainment, Professional Services, Software & Internet, Non-Profit Organization
Experience Level
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