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I am a highly experienced, energetic and solutions-driven leader who thrives in a fast-paced setting. I am dedicated to motivating teams to provide excellent guest experiences. I look to lead in a manner that inspires and motivates others to achieve their maximum potential. Empathy, attention to detail and creativity are tools to my success.…

Octavia Knight

Studio Manager, Project Manager, Production Manager, +4

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I am a highly experienced, energetic and solutions-driven leader who thrives in a fast-paced setting. I am dedicated to motivating teams to provide excellent guest experiences. I look to lead in a manner that inspires and motivates others to achieve their maximum potential. Empathy, attention to detail and creativity are tools to my success.…

Available to hire

Kent, United States

I am a highly experienced, energetic and solutions-driven leader who thrives in a fast-paced setting.

I am dedicated to motivating teams to provide excellent guest experiences. I look to lead in a manner that inspires and motivates others to achieve their maximum potential. Empathy, attention to detail and creativity are tools to my success.

Skills

Experience Level

Expert

Intermediate

Intermediate

Intermediate

Language

English

Fluent

Work Experience

Front Office Manager at Home2 Suites by Hilton Tukwila WA

February 1, 2025 - Present

Communicate effectively to provide clear direction to staff; assign and instruct front desk clerks; observe performance and encourage improvement; resolve customer complications and complaints through thorough research and effective solutions; manage third-party internet billing and arrivals; train new agents in cash handling, CRM Toolbox, and PMS system; ensure compliance with brand standards; monitor time and attendance; participate in staff selection; create department schedules; evaluate performance; maintain cross-department relationships; uphold safety and security procedures; assist other front desk personnel as needed.

Housekeeping Manager at Homewood Suites Seattle Downtown Seattle WA

February 1, 2023 - January 1, 2025

Manage daily operations of a housekeeping team of approximately 30 staff including room attendants, housemen, and laundry attendants; create and manage departmental budgets, linen inventory, supplies, and labor hours; conduct interviews, onboarding, training, productivity analysis, and performance evaluations; enforce brand standards and safety regulations; maintain high cleanliness and guest satisfaction with QA scores above 80%; lead daily room inspections; drive culture committee initiatives to sustain open communication and a positive work environment.

Housekeeping Supervisor at Homewood Suites Seattle Downtown Seattle WA

February 1, 2022 - February 1, 2023

Perform daily room inspections; communicate room statuses across departments; provide feedback on staff performance; report disciplinary issues; assist with weekly scheduling; order and track supplies.

Night Audit/Front Office Supervisor at Homewood Suites Seattle Downtown Seattle WA

January 1, 2019 - February 1, 2022

Supervised a team of 9 GSA staff; led training and safety meetings to ensure adherence to brand standards and guest satisfaction; conducted department meetings to align Front Office goals with hotel objectives.

Night Auditor/GSA at Embassy Suites Seattle Airport Seattle, WA

July 1, 2015 - March 1, 2019

Welcomed guests, assigned rooms, registered guests; audited, posted, and balanced daily cashier transactions from all departments; ensured credit card system reconciled to daily transaction lists; anticipated and met guest needs during check-in/out.

Night Auditor/GSA at Embassy Suites Seattle Airport

July 1, 2015 - March 1, 2019

Welcome guests, assign rooms, register guests; audit, post and balance daily cashier transactions from all departments; ensure credit card system reconciles to daily transaction lists; manage, anticipate and exceed guest needs during check-in/out.

Night Audit/Front Office Supervisor at Homewood Suites Seattle Downtown

January 1, 2019 - February 4, 2022

Supervised staff of 9 GSA’s; led training and safety meetings to ensure all team members are knowledgeable of Brand standard best practices to drive guest satisfaction on a daily basis. Conducted department meetings to communicate Front Office goals to produce desired results.

Housekeeping Supervisor at Homewood Suites Seattle Downtown

February 4, 2022 - February 16, 2023

Perform daily room inspections. Communicate with the various departments regarding updated room statuses and notifying maintenance of any repair issues. Provide feedback on staff performance to the manager. Prepare weekly schedule. Order supplies and maintain supply inventories.

Housekeeping Manager at Homewood Suites Seattle Downtown

February 16, 2023 - January 15, 2025

Manage the daily operations of a housekeeping staff comprised of 30 housekeepers, housemen and laundry attendants. Create and manage departmental budgets including linen inventory, supplies and labor hours. Conduct interviews, create and lead orientation, training, productivity analysis and performance evaluations for new employees. Enforce compliance of brand standards and safety regulations adhering to high brand standards of cleanliness, and customer satisfaction resulting in QA inspections.

Front Office Manager at Home2 Suites by Hilton

February 25, 2025 - Present

Manage daily front desk operations including guest check-in/check-out, room assignments, and lobby activity. Assign daily tasks and monitor workflow to ensure service standards are met. Monitor room inventory and availability; communicate with leadership regarding operational needs. Review daily reports to ensure systems are aligned with policies. Actively encourage selling and up-selling initiatives; maintain strong communication between Front Office and other departments; maximize room occupancy at best rates and promote hotel services through up-selling.