Available to hire
Hi, I’m Mel. I have 18 years of experience across business support, ICT, and detailed content evaluation, with a solid foundation in compliance, administration, and digital communication. I am actively seeking a remote role with scope for growth and long-term contribution. I operate a fully functional home office and am committed to ongoing development, currently advancing my skills through studies in Cyber Security.
As a narrative and systems designer, I enjoy building world-building architectures and training AI to communicate clearly and empathetically while maintaining rigorous canon and compliance. I thrive in collaborative, human-centered environments and bring a strong mix of creative and technical skills to support sustainable, long-term success.
Skills
Experience Level
Expert
Language
English
Fluent
Work Experience
Customer Experience Coordinator at Busy at Work
May 1, 2022 - June 1, 2025Delivered exceptional customer service via phone, email, Teams, and in-person across multiple sites while supporting clients in meeting mutual obligation requirements. Built strong rapport with clients to encourage engagement, reduce missed appointments, and support sustainable long-term employment outcomes. Enrolled participants in certificate programs and trade qualifications; processed purchase orders and reimbursements (including PPE, travel, car repairs, and insurance). Coordinated calendars, inboxes, and administrative functions across several offices, streamlining communication and supporting high-volume operational demands. Produced accurate reporting for audits and government requirements, contributing to continuous improvement initiatives to enhance service delivery. Maintained strict compliance with contractual and organisational requirements while achieving KPIs across individual and site-wide targets. Handled confidential information with discretion, provided ad hoc suppor
Service Delivery Officer at Busy at Work
May 1, 2021 - May 1, 2022Assessed BAC and CAC wage subsidy claims in line with government guidelines; evaluated client eligibility using wage evidence, training plans, and contracts. Ensured documentation met compliance standards and maintained accurate records. Liaised with employers and training organizations to resolve discrepancies. Contributed to process improvements and met KPIs while working remotely during COVID-19. Provided clear guidance to clients and employers on subsidy processes and documentation requirements. Collaborated with internal teams to streamline claim workflows and reduce processing delays. Safeguarded sensitive client and employer information by adhering to strict confidentiality and secure data-handling protocols.
ICT Support Technician at AAIC Southport
January 1, 2021 - August 1, 2021Delivered ICT support to 30 staff across departments, both on-site and remotely. Maintained and upgraded 20 systems and peripherals, including laptops, printers, and routers. Set up hardware/software and resolved system and connectivity issues. Sourced IT gear within budget and wrote clear policies and support guides. Introduced an internal ticketing system to streamline issue tracking and resolution. Conducted basic staff training on digital safety, software use, and troubleshooting. Independently managed IT operations in a fast-paced educational setting. Collaborated effectively with colleagues to ensure smooth ICT operations and shared problem-solving.
Service Delivery Officer – BAC Wages Subsidy Team at Busy At Work
May 1, 2021 - May 1, 2022Assessed BAC and CAC wage subsidy claims in line with government guidelines; evaluated client eligibility using wage evidence, training plans, and contracts; ensured documentation met compliance standards and maintained accurate records; liaised with employers and training organizations to resolve discrepancies; contributed to process improvements and met KPIs while working remotely during COVID-19.
Park Volunteer at Currumbin Wildlife Sanctuary
January 1, 2020 - December 31, 2020Volunteer park activities supporting visitor services and conservation education.
Tour Guide / Front Office Supervisor at Aquaduck Adventures
January 1, 2019 - December 31, 2020Led tours and oversaw front-office operations, delivering high-quality guest service on the Gold Coast.
Admin / Tech Support at Saffari Kayak Adventures
January 1, 2019 - December 31, 2019Provided administrative and technical support; maintained systems and user guidance.
Arcade Staff / Temp Supervisor at Holoverse
January 1, 2019 - December 31, 2019Managed arcade operations and supervised staff during peak periods.
Trainee – Certificate II Land Conservation & Management at Nerang Parklands / HOTA (Volunteer)
January 1, 2018 - December 31, 2018Trainee focusing on land conservation, environmental management, and volunteer coordination.
Customer Support / Software Tester at Kindy Manager
January 1, 2017 - December 31, 2017Provided customer support and software testing; contributed to product quality and user experience.
Freelance Business, IT & Digital Media Support at Self-Employed
January 1, 2016 - December 31, 2018Website management, product photography, social media, software testing, and admin support.
Volunteer ICT Help Desk Support at Keebra Park SHSS
January 1, 2016 - December 31, 2016Volunteer ICT help desk support for staff and students.
Communications & IT Officer at Just Better Care – Varsity Lakes
January 1, 2015 - December 31, 2016Communications & IT support; administrative coordination and IT tasks.
Film Archivist at Southern Institute of Technology (SIT)
January 1, 2014 - December 31, 2014Film archiving and metadata curation for SIT collections.
Wedding Photographer at Freelance
January 1, 2014 - December 31, 2014Wedding photography with client engagement and post-processing.
Digital Media Faculty Admin Support at SIT
January 1, 2014 - December 31, 2014Administrative support to digital media faculty.
Co-Organiser – Community Arts Project at Paper People / Photography Gallery
January 1, 2013 - December 31, 2013Volunteer co-ordination of community arts project.
Events Photographer at SIT
January 1, 2013 - December 31, 2013Events photographer for SIT programs and events.
Freelance Photographer at SIT
January 1, 2012 - December 31, 2012Freelance photographer for SIT-related projects.
Education
Certificate 4 Cyber Security at TAFE Online
January 11, 2030 - January 14, 2026Cyber Security in the Workplace Skill Set at TAFE Online
January 11, 2030 - January 14, 2026Undergraduate Certificate IT Team Management at USQ Online
January 11, 2030 - January 14, 2026Foundation Diploma Digital Marketing and Social Media Marketing at Shaw Academy
January 11, 2030 - January 14, 2026Diploma Digital Media (Film, Photography & Animation) at SIT, NZ
January 11, 2030 - January 14, 2026Diploma Digital Film (Film and Photography) at SIT, NZ
January 11, 2030 - January 14, 2026Cert III Business Admin / Cert III Information Technology at TAFE & Careers Aus
January 11, 2030 - January 14, 2026Bachelor of Digital Media (Film, Photography & Animation) at Southern Institute of Technology (SIT), NZ
January 1, 2012 - December 31, 2014Diploma in Photography at Southern Institute of Technology (SIT), NZ
January 1, 2011 - December 31, 2014Diploma in Film at Southern Institute of Technology (SIT), NZ
January 1, 2010 - December 31, 2012Foundation Diploma Digital Marketing & Social Media Marketing at Shaw Academy
January 1, 2015 - December 31, 2016Undergraduate Certificate in IT Team Management at USQ Online
January 1, 2020 - December 31, 2020Certificate IV in Cyber Security at TAFE
January 1, 2024 - January 16, 2026Qualifications
Certificate 4 Cyber Security
January 11, 2030 - January 14, 2026Cyber Security in the Workplace Skill Set
January 11, 2030 - January 14, 2026Undergraduate Certificate IT Team Management
January 11, 2030 - January 14, 2026Foundation Diploma Digital Marketing and Social Media Marketing
January 11, 2030 - January 14, 2026Diploma Digital Media (Film, Photography & Animation)
January 11, 2030 - January 14, 2026Diploma Digital Film (Film and Photography)
January 10, 2011 - December 14, 2011Cert III Business Admin / Cert III Information Technology
January 11, 2030 - January 14, 2026Cyber Security – Micro-Credential
January 1, 2026 - January 16, 2026Network Fundamentals – Micro-Credential
January 1, 2026 - January 16, 2026New Technology – Micro-Credential
January 1, 2026 - January 16, 2026Industry Experience
Media & Entertainment, Education, Professional Services, Software & Internet, Other
Skills
Experience Level
Expert
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