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I am a results-driven logistics and customer service professional with over 14 years of experience in international freight forwarding, import/export operations, and strategic sales management. I have a proven track record of optimizing supply chain processes, improving customer satisfaction, and driving revenue growth. I excel at leading cross-functional teams, managing vendor relationships, and ensuring compliance with global trade regulations. I am seeking a leadership role where I can streamline operations, foster business growth, and enhance overall efficiency.…I am a results-driven logistics and customer service professional with over 14 years of experience in international freight forwarding, import/export operations, and strategic sales management. I have a proven track record of optimizing supply chain processes, improving customer satisfaction, and driving revenue growth. I excel at leading cross-functional teams, managing vendor relationships, and ensuring compliance with global trade regulations. I am seeking a leadership role where I can streamline operations, foster business growth, and enhance overall efficiency.

Melanie B. Tolentino

Project Manager, Production Manager, Production Coordinator, +2

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I am a results-driven logistics and customer service professional with over 14 years of experience in international freight forwarding, import/export operations, and strategic sales management. I have a proven track record of optimizing supply chain processes, improving customer satisfaction, and driving revenue growth. I excel at leading cross-functional teams, managing vendor relationships, and ensuring compliance with global trade regulations. I am seeking a leadership role where I can streamline operations, foster business growth, and enhance overall efficiency.…I am a results-driven logistics and customer service professional with over 14 years of experience in international freight forwarding, import/export operations, and strategic sales management. I have a proven track record of optimizing supply chain processes, improving customer satisfaction, and driving revenue growth. I excel at leading cross-functional teams, managing vendor relationships, and ensuring compliance with global trade regulations. I am seeking a leadership role where I can streamline operations, foster business growth, and enhance overall efficiency.

Available to hire

I am a results-driven logistics and customer service professional with over 14 years of experience in international freight forwarding, import/export operations, and strategic sales management. I have a proven track record of optimizing supply chain processes, improving customer satisfaction, and driving revenue growth.

I excel at leading cross-functional teams, managing vendor relationships, and ensuring compliance with global trade regulations. I am seeking a leadership role where I can streamline operations, foster business growth, and enhance overall efficiency.

Skills

Microsoft Office

Experience Level

Microsoft Office

Expert

Work Experience

Customer Service & Sales Manager at Trans World Shipping Services LLC

May 1, 2011 - Present

I lead import/export operations, customs clearance, and freight forwarding to ensure seamless cargo movement. I manage customer rate inquiries, sales quotations, and revenue optimization, consistently exceeding targets. I supervise cargo manifests, delivery orders (DO), and NOC releases for import/export services. I streamline logistics workflows, ensuring timely shipments, tracking, and compliance with trade regulations. I foster and maintain relationships with international vendors, port authorities, and key stakeholders. I drive sales productivity, enhancing business growth and profitability in global logistics operations.

Logistics - Customer Service Coordinator at Corporate Shipping Services LLC

November 1, 2007 - April 1, 2011

Managed customer inquiries, bookings, and shipment documentation while ensuring timely execution. Coordinated with customs, transport companies, and international vendors to optimize logistics efficiency. Implemented cost-effective shipping solutions, improving customer satisfaction and profitability. Analyzed operational setups in trade processes, ensuring compliance with relevant legislation.

Logistics Coordinator at Dodhy’s Medical Limited

August 1, 2005 - November 1, 2007

Developed and implemented logistics strategies to streamline goods movement and inventory management. Collaborated with suppliers, transporters, and retailers to ensure timely and cost-effective deliveries. Maintained accurate shipment records, reducing delays and enhancing supply chain transparency.

Document Controller at Nanox Philippines Incorporated

June 1, 2003 - August 1, 2005

Managed and maintained document control systems, ensuring regulatory compliance and record accuracy. Processed incoming and outgoing documents with proper tracking and reference management. Coordinated reports, printing, and binding while implementing quality documentation standards.