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Hi there! I'm Maria Nyasulu, a highly organized operations professional with 9+ years of experience in operations, administration, and client relationship management. I excel at managing remote teams, optimizing business processes, and delivering reliable support as a Virtual Assistant. I am fluent in English and Portuguese, proficient with CRM systems and project management, and skilled at onboarding, training, client communications, and maintaining accurate records. I thrive on clear communication and proactive problem solving to keep projects on track and ensure client satisfaction.…Hi there! I'm Maria Nyasulu, a highly organized operations professional with 9+ years of experience in operations, administration, and client relationship management. I excel at managing remote teams, optimizing business processes, and delivering reliable support as a Virtual Assistant. I am fluent in English and Portuguese, proficient with CRM systems and project management, and skilled at onboarding, training, client communications, and maintaining accurate records. I thrive on clear communication and proactive problem solving to keep projects on track and ensure client satisfaction.

Maria Nyasulu

Project Manager, Production Manager, Executive Producer, +1

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Hi there! I'm Maria Nyasulu, a highly organized operations professional with 9+ years of experience in operations, administration, and client relationship management. I excel at managing remote teams, optimizing business processes, and delivering reliable support as a Virtual Assistant. I am fluent in English and Portuguese, proficient with CRM systems and project management, and skilled at onboarding, training, client communications, and maintaining accurate records. I thrive on clear communication and proactive problem solving to keep projects on track and ensure client satisfaction.…Hi there! I'm Maria Nyasulu, a highly organized operations professional with 9+ years of experience in operations, administration, and client relationship management. I excel at managing remote teams, optimizing business processes, and delivering reliable support as a Virtual Assistant. I am fluent in English and Portuguese, proficient with CRM systems and project management, and skilled at onboarding, training, client communications, and maintaining accurate records. I thrive on clear communication and proactive problem solving to keep projects on track and ensure client satisfaction.

Available to hire

Hi there! I’m Maria Nyasulu, a highly organized operations professional with 9+ years of experience in operations, administration, and client relationship management. I excel at managing remote teams, optimizing business processes, and delivering reliable support as a Virtual Assistant.

I am fluent in English and Portuguese, proficient with CRM systems and project management, and skilled at onboarding, training, client communications, and maintaining accurate records. I thrive on clear communication and proactive problem solving to keep projects on track and ensure client satisfaction.

Skills

CRM

Experience Level

CRM

Expert

Language

English

Fluent

Portuguese

Fluent

Work Experience

Travel Consultant at Travel Mart

January 1, 2018 - December 1, 2018

Created and managed detailed travel itineraries, communicated with clients virtually, and handled bookings via reservation systems. Provided advice on travel documentation and promoted travel-related products and services. Maintained exceptional customer service and exceeded sales targets.

Operations Executive at STAXO

January 1, 2022 - February 1, 2023

Recruited and onboarded commission-based remote sales agents. Supported performance management and identified areas of improvement. Collaborated with senior leadership remotely to define goals and ensure alignment across the team. Used digital tools to support training, reporting, and daily team coordination.

Operations Executive at Cooling Systems

September 1, 2019 - January 1, 2025

Led operations, administration, and client relations management; improved onboarding and processes; ensured CRM usage and coordination of remote teams; maintained client and supplier relations, communications, and sales and operational planning; prepared reports and updated trackers to boost performance and efficiency.

Virtual Assistant at Mr Handyman

June 1, 2025 - Present

Delivered excellent customer service via phone, email, and online support, consistently achieving high customer satisfaction and quick issue resolution. Maintained a 75%+ lead conversion rate by managing inbound/outbound calls, booking appointments, and following up with clients. Supported business operations by issuing invoices, reconciling receipts, and maintaining 100% accuracy in QuickBooks financial records.