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Hi, I'm Shaine. I am a results-driven professional with over 10 years of experience in sales, customer service, and administrative support. I excel at building productive customer relationships, resolving complex issues, and delivering high-quality service under pressure with minimal supervision.\n\nMy background spans executive assistance, cross-functional collaboration, hospitality, and automotive sectors. I thrive in training, process improvements, and delivering solutions that boost customer satisfaction and operational efficiency.…Hi, I'm Shaine. I am a results-driven professional with over 10 years of experience in sales, customer service, and administrative support. I excel at building productive customer relationships, resolving complex issues, and delivering high-quality service under pressure with minimal supervision.\n\nMy background spans executive assistance, cross-functional collaboration, hospitality, and automotive sectors. I thrive in training, process improvements, and delivering solutions that boost customer satisfaction and operational efficiency.

Shaine Lumadilla Roberto

Designer, Copywriter, Content Creator, +2

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Hi, I'm Shaine. I am a results-driven professional with over 10 years of experience in sales, customer service, and administrative support. I excel at building productive customer relationships, resolving complex issues, and delivering high-quality service under pressure with minimal supervision.\n\nMy background spans executive assistance, cross-functional collaboration, hospitality, and automotive sectors. I thrive in training, process improvements, and delivering solutions that boost customer satisfaction and operational efficiency.…Hi, I'm Shaine. I am a results-driven professional with over 10 years of experience in sales, customer service, and administrative support. I excel at building productive customer relationships, resolving complex issues, and delivering high-quality service under pressure with minimal supervision.\n\nMy background spans executive assistance, cross-functional collaboration, hospitality, and automotive sectors. I thrive in training, process improvements, and delivering solutions that boost customer satisfaction and operational efficiency.

Available to hire

Hi, I’m Shaine. I am a results-driven professional with over 10 years of experience in sales, customer service, and administrative support. I excel at building productive customer relationships, resolving complex issues, and delivering high-quality service under pressure with minimal supervision.\n\nMy background spans executive assistance, cross-functional collaboration, hospitality, and automotive sectors. I thrive in training, process improvements, and delivering solutions that boost customer satisfaction and operational efficiency.

Skills

Experience Level

Expert

Expert

Expert

Intermediate

Intermediate

Intermediate

Language

English

Advanced

Work Experience

Executive Assistant at MYML Trading Inc.

June 2, 2025 - Present

Administrative duties including preparing project bid paperwork; coordinating with clients via calls, email and face-to-face meetings; manage CEO's calendar; accounting tasks such as EFPS submissions; support CEO's business ventures (security seals, real estate, Smart Home IT); represent the CEO in meetings locally and regionally; liaise with Business Development partners/Agents and IT Head for client resolution; arrange personal needs for CEO (flight/hotel bookings, medical appointments).

Entrepreneur / Owner at BOWlilit (online shop)

July 1, 2020 - January 1, 2025

Single-person operation crafting handmade hair bows and clips for toddlers and kids; responsible for purchasing, design, production and packing.

Senior Customer Service & Admin Officer at OLETECH Consultancy Services

July 18, 2011 - January 31, 2018

Identified cross-sell or up-sell opportunities; managed weekly/monthly remittances; provided administrative recommendations to management; oversaw all aspects of customer service and administrative operations; trained new hires on customer service and standard operating procedures; facilitated problem-solving of customer complaints and implemented process improvements; contributed to continuous superior customer satisfaction.

Restaurant Supervisor at Bistro Group of Companies – TGI Fridays Restaurant

August 1, 2008 - June 1, 2011

Facilitated orientation, recruitment, training and supervision of staff; ensured licensing, hygiene and safety compliance; liaised with customers, employees and suppliers; ordered supplies and maintained stock; greeted customers, handled reservations and inquiries/complaints.

Sales & Customer Service Representative (Team Lead) at Prestige Cars (BMW) Inc.

April 2, 2007 - June 30, 2008

Managed and negotiated existing and new accounts; assisted customer service manager; handled high-volume calls with problem resolution; provided product information and promotions; greeted showroom clients and arranged service appointments; delivered excellent customer service.

Management Trainee at RUSTAN’S MARKETING SPECIALISTS, INC. (Marks & Spencer)

August 15, 2005 - June 30, 2006

Trained as sales executive, assisting clients and building rapport; progressed to in-charge of inventory, product delivery and pull-out; trained as cashier; supervised store operations and people management.

Sales Executive at Auto Prominence (Makati) Inc.

September 20, 2004 - July 15, 2005

Sold automobiles to individuals and companies using consultative selling; developed and maintained long-term relationships including after-sales service; delivered high value service.