Hi, I’m Catherine DePalobos—a detail-oriented, customer-focused professional who thrives in fast-paced environments. I’m comfortable handling inbound and outbound calls, emails, and chats, and I genuinely enjoy listening to customers, diagnosing needs, and delivering clear, practical solutions. I’ve built experience across banking, e-commerce, telecommunications, and consumer services, and I’m motivated to contribute to a supportive team that values service quality and efficiency. I’m proactive with follow-ups, adept at multitasking during peak periods, and committed to maintaining high standards of professionalism and friendliness in every interaction. I’m eager to grow my skills in roles that blend customer service, communications, and operations, and I look forward to contributing to successful, customer-centric outcomes with a collaborative team.

Catherine DePalobos

Hi, I’m Catherine DePalobos—a detail-oriented, customer-focused professional who thrives in fast-paced environments. I’m comfortable handling inbound and outbound calls, emails, and chats, and I genuinely enjoy listening to customers, diagnosing needs, and delivering clear, practical solutions. I’ve built experience across banking, e-commerce, telecommunications, and consumer services, and I’m motivated to contribute to a supportive team that values service quality and efficiency. I’m proactive with follow-ups, adept at multitasking during peak periods, and committed to maintaining high standards of professionalism and friendliness in every interaction. I’m eager to grow my skills in roles that blend customer service, communications, and operations, and I look forward to contributing to successful, customer-centric outcomes with a collaborative team.

Available to hire

Hi, I’m Catherine DePalobos—a detail-oriented, customer-focused professional who thrives in fast-paced environments. I’m comfortable handling inbound and outbound calls, emails, and chats, and I genuinely enjoy listening to customers, diagnosing needs, and delivering clear, practical solutions. I’ve built experience across banking, e-commerce, telecommunications, and consumer services, and I’m motivated to contribute to a supportive team that values service quality and efficiency.

I’m proactive with follow-ups, adept at multitasking during peak periods, and committed to maintaining high standards of professionalism and friendliness in every interaction. I’m eager to grow my skills in roles that blend customer service, communications, and operations, and I look forward to contributing to successful, customer-centric outcomes with a collaborative team.

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Experience Level

Expert
Expert
Intermediate
Intermediate
Intermediate
Intermediate

Language

English
Fluent

Work Experience

Bank Analyst / Email Specialist at Chime - Ubiquity Global Services
September 1, 2009 - January 1, 2013
Provided technical support, customer service, billing, and sales email handling across banking and e-commerce workflows.
Crew Member at Jollibee Foods Corporation
October 1, 2012 - May 1, 2013
Customer service in a fast-paced food service environment; handled orders, cash transactions, and supported team operations.
Customer Service / Retail at Metro PCS
January 1, 2019 - January 1, 2021
Handled customer inquiries, point-of-sale operations, and sales support in a retail telecom environment.
Customer Service / Technical Support at Comcast / Xfinity
January 1, 2018 - January 1, 2019
Provided customer service and technical support for Xfinity products and services.
Customer Service / Technical Support at Time Warner Cable
January 1, 2016 - January 1, 2018
Handled customer inquiries, troubleshooting, and service activation tasks.
Support / Operations at LoBi Cloud
March 1, 2022 - January 1, 2024
Provided customer support and operations coordination for cloud-based services.
Customer Support / Sales at Turbo Home Buyers
August 1, 2021 - February 1, 2022
Supported customer inquiries, led follow-ups, and assisted with sales processes.

Education

Bachelor of Science in Interdisciplinary Studies at University of St. La Salle
January 11, 2030 - January 14, 2026

Qualifications

Add your qualifications or awards here.

Industry Experience

Telecommunications, Professional Services, Retail, Media & Entertainment, Software & Internet

Experience Level

Expert
Expert
Intermediate
Intermediate
Intermediate
Intermediate

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