I’ve spent 7+ years helping companies streamline order processing, automate client follow-ups, and maintain seamless communication between sales teams, leads, and manufacturers. I’m known for delivering measurable results such as 40% improvements in lead quality, 25% higher campaign engagement, and 100% data migration accuracy while upholding strict process controls and cross-team coordination. Based in Lahore, Pakistan, I provide virtual support and CRM automation expertise to U.S.-based clients. I design and implement end-to-end workflows, automate email campaigns, migrations, dashboards, and reporting, and I excel at turning complex data into clear, actionable insights while keeping information secure and organized.

I’ve spent 7+ years helping companies streamline order processing, automate client follow-ups, and maintain seamless communication between sales teams, leads, and manufacturers. I’m known for delivering measurable results such as 40% improvements in lead quality, 25% higher campaign engagement, and 100% data migration accuracy while upholding strict process controls and cross-team coordination. Based in Lahore, Pakistan, I provide virtual support and CRM automation expertise to U.S.-based clients. I design and implement end-to-end workflows, automate email campaigns, migrations, dashboards, and reporting, and I excel at turning complex data into clear, actionable insights while keeping information secure and organized.

Available to hire

I’ve spent 7+ years helping companies streamline order processing, automate client follow-ups, and maintain seamless communication between sales teams, leads, and manufacturers. I’m known for delivering measurable results such as 40% improvements in lead quality, 25% higher campaign engagement, and 100% data migration accuracy while upholding strict process controls and cross-team coordination.

Based in Lahore, Pakistan, I provide virtual support and CRM automation expertise to U.S.-based clients. I design and implement end-to-end workflows, automate email campaigns, migrations, dashboards, and reporting, and I excel at turning complex data into clear, actionable insights while keeping information secure and organized.

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Language

English
Fluent

Work Experience

Virtual Assistant at Remote (Lahore, Pakistan) / Digital Services
June 1, 2020 - Present
Provided daily back-office and Amazon VA support, including order tracking. Coordinated returns and ensured listing accuracy. Prepared and analyzed weekly reports for sales trends, returns, and customer communication metrics. Managed client inboxes, calendar appointments, and meeting scheduling, ensuring on-time deliverables. Built spreadsheets to track inventory, vendor invoices, and shipping data, improving reporting clarity. Maintained confidentiality and accuracy in all client data handling. Assisted accounting and operations teams with organized data entry, receipts logging, and document reconciliation. Communicated with U.S.-based teams to ensure accurate information flow and task tracking.
CRM Automation Specialist at Remote (Lahore, Pakistan)
January 1, 2019 - March 1, 2020
Executed Zoho CRM migration for over 50,000 records with zero data loss and a 40% reduction in duplicates. Built automated email campaigns and workflows, increasing open rates by 27% and saving over 10 hours weekly. Delivered executive virtual support, including inbox management, calendar scheduling, and reporting, across multiple U.S. clients, maintaining 100% task accuracy. Integrated HubSpot with Google Sheets and Slack, achieving 95% automation efficiency in task alerts. Managed multi-client CRM pipelines, ensuring error-free reporting, optimized data flows, and cleaner segmentation.
CRM Consultant & Marketing Automation Analyst at Freelancer, Lahore, Pakistan
February 1, 2018 - February 1, 2020
Developed sales pipelines and follow-up sequences, shortening conversion cycles by 22%. Automated KPI and reporting templates in Excel, cutting manual work by 50%. Standardized CRM datasets across multiple clients with 98% accuracy. Deployed lead-nurture campaigns using HubSpot Marketing Hub, increasing engagement. Collaborated with marketing teams to create structured campaign workflows, improving team coordination by 30%.

Education

Master's Degree at Lahore College for Women University
October 1, 2021 - October 1, 2023

Qualifications

Add your qualifications or awards here.

Industry Experience

Software & Internet, Professional Services, Retail, Media & Entertainment