I'm Angie Molina, a Customer Success & Operations Specialist with 4+ years of experience delivering smooth onboarding, nurturing leads, and optimizing CRM-driven processes across commercial, tech, and financial sectors. I build strong client relationships, collaborate with cross-functional teams, and support international clients to achieve satisfaction and measurable results. I’m bilingual in Spanish and English, detail-oriented, and thrive in fast-paced, dynamic environments. In my recent roles at Asurion and Staffing Abroad.com, I led client outreach efforts, improved support workflows, and contributed to top-tier sales performance. I’m passionate about using CRM and SaaS tools to drive customer success, streamline operations, and enable growth while maintaining a high quality standard.

Angie Molina

I'm Angie Molina, a Customer Success & Operations Specialist with 4+ years of experience delivering smooth onboarding, nurturing leads, and optimizing CRM-driven processes across commercial, tech, and financial sectors. I build strong client relationships, collaborate with cross-functional teams, and support international clients to achieve satisfaction and measurable results. I’m bilingual in Spanish and English, detail-oriented, and thrive in fast-paced, dynamic environments. In my recent roles at Asurion and Staffing Abroad.com, I led client outreach efforts, improved support workflows, and contributed to top-tier sales performance. I’m passionate about using CRM and SaaS tools to drive customer success, streamline operations, and enable growth while maintaining a high quality standard.

Available to hire

I’m Angie Molina, a Customer Success & Operations Specialist with 4+ years of experience delivering smooth onboarding, nurturing leads, and optimizing CRM-driven processes across commercial, tech, and financial sectors. I build strong client relationships, collaborate with cross-functional teams, and support international clients to achieve satisfaction and measurable results. I’m bilingual in Spanish and English, detail-oriented, and thrive in fast-paced, dynamic environments.

In my recent roles at Asurion and Staffing Abroad.com, I led client outreach efforts, improved support workflows, and contributed to top-tier sales performance. I’m passionate about using CRM and SaaS tools to drive customer success, streamline operations, and enable growth while maintaining a high quality standard.

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Language

Spanish; Castilian
Fluent
English
Fluent

Work Experience

Customer Success & Operations Specialist at Southern Showers LLC
January 1, 2025 - Present
Led customer success and administrative initiatives for remote operations, focusing on onboarding, client outreach, and ongoing engagement. Contributed to project planning and operational optimization using multiple CRM and productivity tools. Supported international clients across commercial, technology, and financial sectors, improving satisfaction and retention.
Customer Service & Sales Expert at Staffing Abroad.com
June 1, 2024 - January 1, 2025
Remote customer service and sales; resolved customer concerns and supported device performance troubleshooting; promoted insurance products and helped clients manage their policies; ranked in the top 3 for sales for three consecutive months.
Customer Service & Sales Expert at Asurion
May 1, 2023 - June 1, 2024
Resolved customer concerns and supported device performance troubleshooting. Promoted insurance products and helped clients manage their policies. Ranked in the top 3 for sales for three consecutive months.
Customer Service and Sales Expert at Asurion
May 1, 2023 - June 1, 2024
Resolved customer concerns and provided troubleshooting for device performance. Promoted insurance products and helped clients manage policies. Ranked in the top 3 for sales for three consecutive months, demonstrating strong client engagement and results.

Education

English Certificate at Universidad Nacional de Colombia
January 11, 2030 - January 14, 2026
English Certificate at Universidad Nacional de Colombia
January 11, 2030 - January 14, 2026
Oxford Online Placement Test – Highest Score at Oxford Online
January 11, 2030 - January 14, 2026

Qualifications

Oxford Online Placement Test – Highest Score
January 11, 2030 - January 14, 2026
English Certificate
January 11, 2030 - January 14, 2026
Oxford Online Placement Test – Highest Score
January 11, 2030 - January 14, 2026
Debt Negotiation & Financial Alternatives Certification
January 11, 2030 - January 14, 2026

Industry Experience

Professional Services, Software & Internet, Financial Services, Retail