Available to hire
I am a motivated professional with a strong mix of leadership and technical expertise.
I have experience spanning operations, customer management, and systems support in fast-paced environments. I am skilled in QA, automation, and cross-team coordination to improve efficiency and workflows.
Experience Level
Expert
Intermediate
Language
Bulgarian
Fluent
Work Experience
Cloud Technical Support Analyst – Level 2 at Accenture
January 1, 2022 - PresentGlobal professional services company specializing in IT consulting, digital transformation, and business process optimization. Partnering with global clients to deliver technology-driven solutions and improve operational performance. Manage escalations and cross-team communication across SAP, Inters hop, and Azure systems. Create automated tools reducing manual workload by 40% and improve SLA compliance. Maintain SOPs and dashboards to support data flow and system integrations.
QA Training Participant at JQA Academy
January 1, 2020 - PresentCompleted QA training at JQA Academy; studied Python fundamentals and built automation scripts to optimize daily workflows.
Duty Manager at Low-cost Life Fitness Gym
January 1, 2018 - PresentManaged daily operations, staff scheduling, and customer service standards at a low-cost Life Fitness gym in Solihull, West Midlands. Streamlined workflow during high-volume service periods and oversaw deliveries.
Head Chef at Harvester Kitchen
January 1, 2016 - January 1, 2016Head chef at a popular UK restaurant chain offering casual dining and fresh-grilled dishes. Known for high service standards and consistent quality across locations. Supervised kitchen team and ensured food quality and compliance. Streamlined workflow during high-volume service periods. Managed deliveries on a daily basis.
Education
Google Project Management Certificate at Coursera (Google Project Management Certificate)
January 11, 2030 - January 14, 2026Qualifications
QA Training Certification (JQA Academy)
January 1, 2020 - January 14, 2026Google Project Management Certificate
January 11, 2030 - January 14, 2026Industry Experience
Professional Services, Software & Internet
Experience Level
Expert
Intermediate
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