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I am Emmanuel Santos, a Virtual Administrative Assistant with a proven track record of supporting executives, HR teams, and healthcare professionals in remote settings. I excel at calendar and email management, document preparation, data entry, and process documentation, and I adapt quickly to new tools and systems. I am highly organized, self-motivated, and committed to delivering efficient, high-quality administrative support that keeps teams productive and focused on business priorities. I collaborate effectively using Slack, MS Teams, and Trello, and I regularly seek ways to streamline workflows and improve client outcomes.…I am Emmanuel Santos, a Virtual Administrative Assistant with a proven track record of supporting executives, HR teams, and healthcare professionals in remote settings. I excel at calendar and email management, document preparation, data entry, and process documentation, and I adapt quickly to new tools and systems. I am highly organized, self-motivated, and committed to delivering efficient, high-quality administrative support that keeps teams productive and focused on business priorities. I collaborate effectively using Slack, MS Teams, and Trello, and I regularly seek ways to streamline workflows and improve client outcomes.

Emmanuel Santos

Production Coordinator, Content Producer, Assistant Producer, +3

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I am Emmanuel Santos, a Virtual Administrative Assistant with a proven track record of supporting executives, HR teams, and healthcare professionals in remote settings. I excel at calendar and email management, document preparation, data entry, and process documentation, and I adapt quickly to new tools and systems. I am highly organized, self-motivated, and committed to delivering efficient, high-quality administrative support that keeps teams productive and focused on business priorities. I collaborate effectively using Slack, MS Teams, and Trello, and I regularly seek ways to streamline workflows and improve client outcomes.…I am Emmanuel Santos, a Virtual Administrative Assistant with a proven track record of supporting executives, HR teams, and healthcare professionals in remote settings. I excel at calendar and email management, document preparation, data entry, and process documentation, and I adapt quickly to new tools and systems. I am highly organized, self-motivated, and committed to delivering efficient, high-quality administrative support that keeps teams productive and focused on business priorities. I collaborate effectively using Slack, MS Teams, and Trello, and I regularly seek ways to streamline workflows and improve client outcomes.

Available to hire

I am Emmanuel Santos, a Virtual Administrative Assistant with a proven track record of supporting executives, HR teams, and healthcare professionals in remote settings. I excel at calendar and email management, document preparation, data entry, and process documentation, and I adapt quickly to new tools and systems.

I am highly organized, self-motivated, and committed to delivering efficient, high-quality administrative support that keeps teams productive and focused on business priorities. I collaborate effectively using Slack, MS Teams, and Trello, and I regularly seek ways to streamline workflows and improve client outcomes.

Skills

Experience Level

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Intermediate

Intermediate

Intermediate

Intermediate

Language

English

Fluent

Work Experience

HR People Advocate at Task Us, Lizard Bear Tasking Inc.

December 20, 2019 - July 22, 2022

Facilitated employee case management while ensuring compliance with labor laws and company policies. Led onboarding sessions, orientations, and maintained HR data systems. Spearheaded the company-wide performance appraisal initiative.

Customer Service Solutions Officer at Citigroup Group Processing Solutions

February 1, 2009 - May 1, 2014

Provided account support to customers via inbound calls, maintaining accuracy and efficiency. Selected for leadership training based on consistent exemplary performance.

Customer Service Specialist at Convergys Philippines

August 1, 2006 - February 1, 2008

Provided account support to customers via inbound calls, maintaining accuracy and efficiency.

Customer Service Representative at Convergys Philippines

January 1, 2005 - December 31, 2006

Provided customer support via inbound calls.

Prior Authorization Coordinator at Gender Confirmation Center

January 1, 2023 - October 1, 2024

Managed prior authorization requests, including appeals, amendments, and single-case agreements; developed and maintained a live tracking spreadsheet to improve authorization workflow efficiency and reduce turnaround times for approvals.

People Advocate at Task Us, Lizard Bear Tasking Inc.

December 1, 2019 - July 1, 2022

Facilitated employee case management while ensuring compliance with labor laws and company policies; led onboarding sessions, orientations, and HR data systems.

Customer Service Solutions Officer at Citigroup Group

February 1, 2009 - May 1, 2014

Provided account support to customers via inbound calls, maintaining accuracy and efficiency; selected for leadership training based on consistent exemplary performance.

Employee Relations Specialist at Convergys Philippines

August 1, 2006 - February 1, 2008

Designed and implemented internal job posting templates used across sites; organized corporate events and employee engagement programs.

Customer Service Specialist at VXI Philippines

January 1, 2004 - January 1, 2005

Delivered customer service excellence and supported onboarding, contributing to team performance metrics.

Customer Support / E-R ep Specialist at Aegis People Support

January 1, 2008 - January 1, 2009

Handled customer support tasks, assisting clients and helping to streamline service processes.