Acting Operations Officer at Chai Sacco Society Limited

In charge of the satellite office, office staff, and daily operations. Implementing all the branch marketing and growth strategies. Coordinate office operations to ensure efficiency in treasury management and imprest management. Coach and train micro-credit staff to ensure target realization. Prepare presentations to new business prospects. Maintain accurate member records in the system. Assisting the branch team to resolve member issues from the stations.

Customer Care Executive / Teller at Chai Sacco Society Limited

Receiving of external/internal phone calls; Handling customer complaints and enquiries; Keying in relevant data in the system; Physical arrangement and retrieval of files; Maintaining an up-to-date file register for the branch; Ensuring safe custody of member's records; Greeting customers warmly and responding to questions; Operating cash registers and managing financial transactions; Recording transactions, which involves logging checks and preparing transaction reports; Counting and packaging currency; Reconciling cash drawers; Opening new accounts and helping with loan applications; Promoting the bank's products and services; Keeping customers' personal information confidential; Communicating with other bank team members.

Customer Care / Records at Chai Sacco Society Limited (Mombasa Branch)

Recruitment and retention of both new and old members; Receiving of external/internal phone calls; Handling customer complaints and enquiries; Opening of new files for members; Keying in relevant data in the system; Physical arrangement and retrieval of files; Maintaining an up-to-date file register for the branch; Ensuring safe custody of member's records; Greeting customers warmly and responding to questions; Operating cash registers and managing financial transactions.