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Hi, I’m Utkarsh Singh. I’m a remote IT support professional who enjoys solving problems and helping people stay productive. I have hands-on experience with troubleshooting, system administration, and efficient help-desk operations, and I’m comfortable working across Azure, Zendesk, and osTicket. I’m detail-oriented, a clear communicator, and thrive in dynamic technical environments. I’m open to global remote opportunities and look forward to contributing to teams by delivering reliable IT and customer support, strong documentation, and smooth ticket workflows. I value collaboration, proactive problem solving, and a friendly, solution-driven approach to client interactions.…Hi, I’m Utkarsh Singh. I’m a remote IT support professional who enjoys solving problems and helping people stay productive. I have hands-on experience with troubleshooting, system administration, and efficient help-desk operations, and I’m comfortable working across Azure, Zendesk, and osTicket. I’m detail-oriented, a clear communicator, and thrive in dynamic technical environments. I’m open to global remote opportunities and look forward to contributing to teams by delivering reliable IT and customer support, strong documentation, and smooth ticket workflows. I value collaboration, proactive problem solving, and a friendly, solution-driven approach to client interactions.

Utkarsh Singh

Project Manager, Content Creator, Web Designer, +2

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Hi, I’m Utkarsh Singh. I’m a remote IT support professional who enjoys solving problems and helping people stay productive. I have hands-on experience with troubleshooting, system administration, and efficient help-desk operations, and I’m comfortable working across Azure, Zendesk, and osTicket. I’m detail-oriented, a clear communicator, and thrive in dynamic technical environments. I’m open to global remote opportunities and look forward to contributing to teams by delivering reliable IT and customer support, strong documentation, and smooth ticket workflows. I value collaboration, proactive problem solving, and a friendly, solution-driven approach to client interactions.…Hi, I’m Utkarsh Singh. I’m a remote IT support professional who enjoys solving problems and helping people stay productive. I have hands-on experience with troubleshooting, system administration, and efficient help-desk operations, and I’m comfortable working across Azure, Zendesk, and osTicket. I’m detail-oriented, a clear communicator, and thrive in dynamic technical environments. I’m open to global remote opportunities and look forward to contributing to teams by delivering reliable IT and customer support, strong documentation, and smooth ticket workflows. I value collaboration, proactive problem solving, and a friendly, solution-driven approach to client interactions.

Available to hire

Hi, I’m Utkarsh Singh. I’m a remote IT support professional who enjoys solving problems and helping people stay productive. I have hands-on experience with troubleshooting, system administration, and efficient help-desk operations, and I’m comfortable working across Azure, Zendesk, and osTicket. I’m detail-oriented, a clear communicator, and thrive in dynamic technical environments.

I’m open to global remote opportunities and look forward to contributing to teams by delivering reliable IT and customer support, strong documentation, and smooth ticket workflows. I value collaboration, proactive problem solving, and a friendly, solution-driven approach to client interactions.

Skills

Active Directory

Azure

AWS

Experience Level

Active Directory

Expert

Azure

Expert

AWS

Expert

Language

English

Fluent

Work Experience

Remote IT and Help Desk Trainee at Course Careers

February 1, 2025 - June 1, 2025

Provided and troubleshot 10+ Azure Virtual Machines (VMs), configured Virtual Networks (VNets) and Network Security Groups (NSGs) for traffic control and basic network security. Installed and configured the osTicket help-desk system including database setup, ticket workflows, user roles and resolved deployment and post-install issues. Troubleshot DNS issues in lab environments using nslookup and ipconfig, resolving name resolution errors and test DNS zone configurations. Created and managed 20+ user accounts, assigned roles and applied Group Policy Objects (GPOs) for secure access control.

Remote Freelance Email Communication Assistant at Favour OluwatoBi (Freelance Client)

January 1, 2024 - Present

Drafted professional email responses to marketing clients during high-volume periods on behalf of a freelance consultant. Focused on clarity, tone matching and client relationship management in written communications. Handled message formatting, minor corrections and structured follow-ups. Adapted to different client types and business styles across marketing niches. Occasionally coordinated timing and reminders for follow-ups or deadline notices.