Mary Waweru

Virtual Assistant / Project Manager Intern at Screen Time Media Agency

Resolved customer complaints and inquiries promptly through email and virtual communication channels. Provided clear and helpful information regarding services, processes, and company policies. Processed service requests and maintained accurate customer records. Followed up with customers to ensure resolution and satisfaction. Escalated complex issues to senior support or management. Collaborated with internal teams to resolve customer concerns efficiently. Managed executive inboxes and calendars, scheduled meetings, and prepared agendas. Coordinated Zoom meetings and supported leadership with reports and documentation. Maintained Google Sheets for operational tracking and conducted research for planning.

Administrative & Executive Support Intern at Wamunya Company Ltd

Followed up with customers to ensure resolution and satisfaction. Escalated complex issues to senior support or management. Collaborated with internal teams to resolve customer concerns efficiently. Assisted management with scheduling and documentation. Maintained confidential records and supported customer communications. Tracked projects using Trello and Google Sheets.