Looks like you have JavaScript disabled. For the full Twine experience, you will need to re-enable it.

I am Lily-May Roberts, a highly reliable Remote Administration Assistant with extensive experience in healthcare settings, NHS services, secure mental health units, and private practices. I work independently, manage heavy workloads, handle confidential data in GDPR-compliant environments, and communicate professionally with multiple stakeholders. I am exceptionally organized, detail-focused, and discreet, with strengths in diary management, document creation, data entry, and system administration. I thrive in freelance or contract roles, quickly adapt to new systems and clients, and consistently meet deadlines with a professional and proactive approach.…I am Lily-May Roberts, a highly reliable Remote Administration Assistant with extensive experience in healthcare settings, NHS services, secure mental health units, and private practices. I work independently, manage heavy workloads, handle confidential data in GDPR-compliant environments, and communicate professionally with multiple stakeholders. I am exceptionally organized, detail-focused, and discreet, with strengths in diary management, document creation, data entry, and system administration. I thrive in freelance or contract roles, quickly adapt to new systems and clients, and consistently meet deadlines with a professional and proactive approach.

Lily-May Roberts

Content Creator, Data Analyst, Web Designer, +5





I am Lily-May Roberts, a highly reliable Remote Administration Assistant with extensive experience in healthcare settings, NHS services, secure mental health units, and private practices. I work independently, manage heavy workloads, handle confidential data in GDPR-compliant environments, and communicate professionally with multiple stakeholders. I am exceptionally organized, detail-focused, and discreet, with strengths in diary management, document creation, data entry, and system administration. I thrive in freelance or contract roles, quickly adapt to new systems and clients, and consistently meet deadlines with a professional and proactive approach.…I am Lily-May Roberts, a highly reliable Remote Administration Assistant with extensive experience in healthcare settings, NHS services, secure mental health units, and private practices. I work independently, manage heavy workloads, handle confidential data in GDPR-compliant environments, and communicate professionally with multiple stakeholders. I am exceptionally organized, detail-focused, and discreet, with strengths in diary management, document creation, data entry, and system administration. I thrive in freelance or contract roles, quickly adapt to new systems and clients, and consistently meet deadlines with a professional and proactive approach.

Available to hire

I am Lily-May Roberts, a highly reliable Remote Administration Assistant with extensive experience in healthcare settings, NHS services, secure mental health units, and private practices. I work independently, manage heavy workloads, handle confidential data in GDPR-compliant environments, and communicate professionally with multiple stakeholders.

I am exceptionally organized, detail-focused, and discreet, with strengths in diary management, document creation, data entry, and system administration. I thrive in freelance or contract roles, quickly adapt to new systems and clients, and consistently meet deadlines with a professional and proactive approach.

Skills

Experience Level

Expert

Expert

Expert

Intermediate

Intermediate

Language

English

Fluent

Work Experience

Work Experience/Retail at Shelter Charity Shop, Canterbury

July 1, 2016 - July 31, 2016

During my placement, I completed a range of tasks with enthusiasm and sought guidance to ensure high-quality outcomes. I maintained professional relationships with regular customers, supported colleagues, assisted with customer care, oversaw safe product handling, and contributed to stock deliveries and store responsibilities.

Domestic at Regency Villas Private Owners Club – The Broome Park Estate

April 1, 2017 - December 31, 2019

Provided high-standard housekeeping and domestic services, coordinated with peers and managers, liaised with owners and guests, and maintained a clean, hygienic environment while accommodating various nationalities and needs.

Healthcare provider at Cedar House Hospital – Dover Road, Barham

September 1, 2019 - December 31, 2021

Delivered person-centred care, practiced Positive Behavioural Support techniques, mentored newer staff, and collaborated with the ward Nurse to manage shifts. Lead responsibilities and safeguarding practices were applied, with a focus on team-based care and community reintegration planning.

Senior Healthcare provider at Cedar House Hospital – Dover Road, Barham

December 1, 2021 - July 31, 2022

Took on a Senior Support Worker role, running shifts, making executive decisions, mentoring colleagues, and coordinating staff and patient management. Liaised with external professionals and maintained records to support pathway planning for individuals.

Control Centre Operator at Cedar House Hospital – Dover Road, Barham

September 1, 2022 - March 31, 2023

Administered secure keys, nurse attack alarms, and staff/visitor movements. Managed air lock and switchboard operations, conducted audits, scheduled transport and admissions, and ensured confidentiality and safety across the unit.

Dental Nurse at Cedar House Hospital – Dover Road, Barham

March 1, 2023 - Present

Provided chairside dental support, maintained sterile environments, prepared radiographs, managed stock, and assisted with infection control, patient records, and practice training. Worked toward GDC registration and ongoing professional development.

Administrator at Project Green Group

October 1, 2024 - December 31, 2024

Performed general office duties, data entry, basic bookkeeping using Xero, and scheduling. Supported team operations with Google Suite and phone handling during a short tenure.

Care Navigator/Medical Receptionist at New Hayesbank Surgery

February 1, 2025 - Present

Served as the first point of contact for patients and the healthcare team, scheduled appointments, managed the switchboard, processed home visit requests, registered temporary residents, and supported audits and team training.

Care Navigator / Medical Receptionist at New Hayesbank Surgery (NHS GP Practice)

February 1, 2025 - Present

Manage a high volume of confidential patient data, schedule appointments, coordinate clinician diaries, and respond to complex patient requests with minimal supervision. Process referrals and home visit requests, maintain secure digital records, and support audits, ensuring GDPR compliance and data integrity.

Control Centre Operator (Administrative & Coordination Role) at Cedar House Hospital – Secure Mental Health Unit

September 1, 2022 - March 1, 2023

Autonomous central coordination point for a secure facility; managed secure key systems, audits, logs, diaries, and documentation; controlled access and communications; provided administrative support to senior management; maintained confidentiality and composure under pressure.

Dental Nurse (Qualified) at Cornerways Dental Surgery

March 1, 2023 - Present

Maintain precise digital clinical records and documentation; coordinate patient scheduling; ensure accuracy and compliance; communicate professionally with patients and clinicians.