Hi, I'm Eva Perez Garcia, a results-driven IT and SAP specialist with a passion for optimizing back-office processes and delivering exceptional support. I thrive in fast-paced environments, translate technical concepts for non-technical stakeholders, and enjoy building knowledge bases and documenting procedures to empower teams and customers.…

Eva Perez Garcia

Hi, I'm Eva Perez Garcia, a results-driven IT and SAP specialist with a passion for optimizing back-office processes and delivering exceptional support. I thrive in fast-paced environments, translate technical concepts for non-technical stakeholders, and enjoy building knowledge bases and documenting procedures to empower teams and customers.…

Available to hire

Hi, I’m Eva Perez Garcia, a results-driven IT and SAP specialist with a passion for optimizing back-office processes and delivering exceptional support.

I thrive in fast-paced environments, translate technical concepts for non-technical stakeholders, and enjoy building knowledge bases and documenting procedures to empower teams and customers.

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Skills

Experience Level

Language

Spanish; Castilian
Fluent
English
Fluent
French
Fluent

Work Experience

Service Desk Agent at DXC Technology
December 1, 2023 - Present
Resolved IT-related issues through basic troubleshooting and ticket triage, and assigned complex problems to Tier 2 IT groups. Managed incident dashboard, provided technical support and remote assistance to customers, escalated issues as needed, and created and maintained knowledge and procedures on SharePoint. Extracted SAP reports, updated customer accounts, and performed data updates and mass uploads. Supported Avilés-based customers including Maxam Company, ensuring timely resolution of IT concerns and clear communication with stakeholders.

Education

Bachelor of Arts in Oriental Studies, International Relations at Universidad Autónoma de Madrid (UAM)
January 11, 2030 - January 14, 2026
Master's studies at Beijing Foreign Studies University (BFSU)
January 11, 2030 - January 14, 2026
Exchange studies at Université Libre de Bruxelles (ULB)
January 11, 2030 - January 14, 2026
Bachelor's degree in Oriental Studies / International Relations at Beijing Foreign Studies University (BFSU)
January 11, 2030 - January 14, 2026
Master's degree at Autónoma de Madrid (UAM)
January 11, 2030 - January 14, 2026
Master's degree at Université Libre de Bruxelles (ULB), Belgium
January 11, 2030 - January 14, 2026

Qualifications

Master Data Governance
January 11, 2030 - January 14, 2026
Bachelor's degree in Oriental Studies / International Relations
January 11, 2030 - January 14, 2026

Industry Experience

Software & Internet, Professional Services, Education, Media & Entertainment, Other, Computers & Electronics

Skills

Experience Level

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