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Dedicated, fast-learning professional with a solid background in customer service and administrative support. Experienced in managing client communications, handling bookings, processing invoices and receipts, and coordinating daily front desk operations. As a hotel receptionist, I developed strong organizational skills and the ability to multi-task in a fast-paced environment. I am a reliable team player with a problem-solving mindset, eager to contribute to a dynamic, people-driven company while continuing to grow and learn.…Dedicated, fast-learning professional with a solid background in customer service and administrative support. Experienced in managing client communications, handling bookings, processing invoices and receipts, and coordinating daily front desk operations. As a hotel receptionist, I developed strong organizational skills and the ability to multi-task in a fast-paced environment. I am a reliable team player with a problem-solving mindset, eager to contribute to a dynamic, people-driven company while continuing to grow and learn.

Mariana Gomes Oliveira

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Dedicated, fast-learning professional with a solid background in customer service and administrative support. Experienced in managing client communications, handling bookings, processing invoices and receipts, and coordinating daily front desk operations. As a hotel receptionist, I developed strong organizational skills and the ability to multi-task in a fast-paced environment. I am a reliable team player with a problem-solving mindset, eager to contribute to a dynamic, people-driven company while continuing to grow and learn.…Dedicated, fast-learning professional with a solid background in customer service and administrative support. Experienced in managing client communications, handling bookings, processing invoices and receipts, and coordinating daily front desk operations. As a hotel receptionist, I developed strong organizational skills and the ability to multi-task in a fast-paced environment. I am a reliable team player with a problem-solving mindset, eager to contribute to a dynamic, people-driven company while continuing to grow and learn.

Available to hire

Dedicated, fast-learning professional with a solid background in customer service and administrative support. Experienced in managing client communications, handling bookings, processing invoices and receipts, and coordinating daily front desk operations.

As a hotel receptionist, I developed strong organizational skills and the ability to multi-task in a fast-paced environment. I am a reliable team player with a problem-solving mindset, eager to contribute to a dynamic, people-driven company while continuing to grow and learn.

Skills

Experience Level

Expert

Expert

Expert

Expert

Intermediate

Intermediate

Intermediate

Language

English

Advanced

Portuguese

Fluent

Spanish; Castilian

Beginner

Work Experience

Receptionist at Villa Lara Thalassa Resort

April 2, 2023 - Present

Performed guest check-ins and check-outs with a focus on delivering a high-quality and welcoming experience. Processed payments, issued invoices and receipts, and ensured accurate billing. Responded promptly to guest inquiries via phone and email, providing support and resolving issues efficiently. Handled reservations for taxis, restaurants, and other guest services to enhance the overall guest experience. Acted as a communication link between reception and other departments, including housekeeping, maintenance, and food & beverage, to ensure seamless service delivery. Maintained detailed and up-to-date guest records in the hotel management system.

Receptionist at Quinta Magnólia Resort

April 2, 2023 - Present

Manage guest check-ins and check-outs, ensuring a warm and personalized experience. Receive payments and accurately process invoices and receipts in the booking system. Respond to guest inquiries and requests via email and phone in a timely and friendly manner. Coordinate taxi bookings, restaurant reservations, and provide local recommendations as part of the hotel’s concierge service. Deliver attentive, guest-focused service in a relaxed yet professional hospitality environment. Maintain accurate guest records and support daily front desk operations.

Receptionist at Vila Galé Thalassa Resort

April 2, 2023 - Present

Performs guest check-ins and check-outs with a focus on delivering a high-quality, welcoming experience. Processes payments and issues invoices and receipts; responds to guest inquiries via phone and email; coordinates taxi bookings, restaurant reservations, and other guest services to enhance the guest experience. Acts as a liaison between reception and housekeeping, maintenance, and food & beverage to ensure seamless service delivery. Maintains detailed and up-to-date guest records in the hotel management system.

Receptionist at Quinta Magnólia

April 2, 2023 - Present

Manages guest check-ins and check-outs, ensuring a warm and personalized experience. Receives payments and accurately processes invoices and receipts in the booking system. Responds to guest inquiries and requests via email and phone in a timely and friendly manner. Coordinates taxi bookings, restaurant reservations, and provides local recommendations as part of the hotel’s concierge service. Delivers attentive, guest-focused service in a relaxed yet professional hospitality environment. Maintains accurate guest records and supports daily front desk operations.