Mariana Gomes Oliveira

Manages guest check-ins and check-outs, ensuring a warm and personalized experience. Receives payments and accurately processes invoices and receipts in the booking system. Responds to guest inquiries and requests via email and phone in a timely and friendly manner. Coordinates taxi bookings, restaurant reservations, and provides local recommendations as part of the hotel’s concierge service. Delivers attentive, guest-focused service in a relaxed yet professional hospitality environment. Maintains accurate guest records and supports daily front desk operations.

Performs guest check-ins and check-outs with a focus on delivering a high-quality, welcoming experience. Processes payments and issues invoices and receipts; responds to guest inquiries via phone and email; coordinates taxi bookings, restaurant reservations, and other guest services to enhance the guest experience. Acts as a liaison between reception and housekeeping, maintenance, and food & beverage to ensure seamless service delivery. Maintains detailed and up-to-date guest records in the hotel management system.

Manage guest check-ins and check-outs, ensuring a warm and personalized experience. Receive payments and accurately process invoices and receipts in the booking system. Respond to guest inquiries and requests via email and phone in a timely and friendly manner. Coordinate taxi bookings, restaurant reservations, and provide local recommendations as part of the hotel’s concierge service. Deliver attentive, guest-focused service in a relaxed yet professional hospitality environment. Maintain accurate guest records and support daily front desk operations.