Hello! I’m Madeline Surama González Reyes, a bilingual secretary and design-minded professional with a strong background in administrative support, translation, and graphic design. I enjoy turning ideas into clear, well-organized work, bridging language gaps, and helping teams run smoothly across diverse settings. With experience in call centers, NGOs, and corporate offices, I bring communication, problem-solving, and project coordination to every role. I’m proficient in Photoshop, InDesign, and MS Office, and I love collaborating with others to deliver polished results.…

Madeline Surama González Reyes

Hello! I’m Madeline Surama González Reyes, a bilingual secretary and design-minded professional with a strong background in administrative support, translation, and graphic design. I enjoy turning ideas into clear, well-organized work, bridging language gaps, and helping teams run smoothly across diverse settings. With experience in call centers, NGOs, and corporate offices, I bring communication, problem-solving, and project coordination to every role. I’m proficient in Photoshop, InDesign, and MS Office, and I love collaborating with others to deliver polished results.…

Available to hire

Hello! I’m Madeline Surama González Reyes, a bilingual secretary and design-minded professional with a strong background in administrative support, translation, and graphic design. I enjoy turning ideas into clear, well-organized work, bridging language gaps, and helping teams run smoothly across diverse settings.

With experience in call centers, NGOs, and corporate offices, I bring communication, problem-solving, and project coordination to every role. I’m proficient in Photoshop, InDesign, and MS Office, and I love collaborating with others to deliver polished results.

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Skills

Experience Level

Language

Spanish; Castilian
Fluent
English
Fluent

Work Experience

Call Center Agent - Sales & Retention Lead at Telus
January 1, 2019 - December 31, 2021
Call center experience with 2 years in sales and retention; led a team and staff.
Credit Services at Citi Bank
January 1, 2022 - December 31, 2023
Credit service position.
Translator, Proofreader, Graphic Designer, Administrative Assistant at Kenneth Copeland Ministries
January 8, 2007 - February 2, 2015
Translator, proofreader, graphic designer and administrative assistant.
Translator, Freelance Graphic Designer & Administrative Assistant (NGO work) at Freelance / NGOs (Compassion International, Health and Peace, Pura Vida Ministries)
January 1, 2015 - December 31, 2019
Translator, proofreader, graphic designer and administrative support; freelance engagement.
English Teacher (weekends) at European Academy
January 1, 2009 - Present
English teacher on weekends.
TV Host at TV Program
January 1, 2016 - December 31, 2016
Hosted a TV program during 2016.
Lead Agent, Call Center Agent (Sales and Retention) at Telus
January 1, 2019 - January 1, 2021
Call center role with sales and retention responsibilities; led staff in a fast-paced customer service environment.
Credit Service Position at Genpact / Citi Bank
January 1, 2022 - January 1, 2023
Credit service role handling inquiries and customer support.
Translator / Translator Lead / Administrative Assistant / Graphic Designer at Kenneth Copeland Ministries
January 8, 2007 - February 2, 2015
Translator, proofreader, graphic designer and administrative assistant for eight years.
Translator / Freelancer at Various NGOs (Compassion International, Health and Peace, Pura Vida Ministries)
January 1, 2015 - January 1, 2019
Freelance translator and part-time translator for multiple NGOs.
Mentorship Team Leader at Telus
January 1, 2019 - January 1, 2021
Led mentorship initiatives within the Telus call center.
Call Center Agent / Lead Agent at Telus
January 1, 2019 - December 31, 2021
Call Center experience: 2 years in Sales and Retention, led agents and staff.
Credit Service Position at Citi Bank (Genpact)
January 1, 2022 - December 31, 2023
Credit service position for Citi Bank via Genpact.
Translator, Proofreader, Graphic Designer and Administrative Assistant at Kenneth Copeland Ministries
January 8, 2007 - February 2, 2015
Translator, proofreader, graphic designer and administrative assistant.
Freelance Translator/Graphic Designer/Administrative Assistant at Various NGOs (Compassion International, Health and Peace, Pura Vida Ministries)
January 1, 2015 - December 31, 2019
Freelance translator, proofreader, graphic designer and administrative assistant for NGO projects.
English Teacher at European Academy
January 1, 2009 - Present
English teacher on weekends.
Call Center Agent (Sales & Retention) at Telus
January 1, 2019 - December 31, 2021
Led sales and retention initiatives in a call center, acted as lead agent, and supported staff development.
Credit Services Specialist at Genpact (for Citi Bank)
January 1, 2022 - December 31, 2023
Provided credit services support to Citi Bank clients; handled inquiries and processing.
Translator / Proofreader / Graphic Designer / Administrative Assistant at Kenneth Copeland Ministries
January 8, 2007 - February 2, 2015
Translation, proofreading, graphic design, and administrative support (NGO work).
Translator / Graphic Designer / Administrative Assistant at Freelancer / NGOs (Compassion International, Salud y Paz, Pura Vida Ministries)
January 1, 2015 - December 31, 2019
Freelance translation and design work with multiple NGOs.

Education

Laws Pensum closed (Abogacía y Notariado) at Universidad San Carlos de Guatemala, Centro Universitario de Occidente
January 1, 2007 - January 14, 2026
High School at Colegio Cristiano Nueva Nación
January 1, 1998 - January 1, 2000
Intermediate School at Colegio Evangélico La Patria
January 1, 1995 - January 1, 1997
Elementary School at Colegio Evangélico La Patria
January 1, 1989 - January 1, 1994
Laws Pensum closed (Abogacía y Notariado) at Universidad San Carlos de Guatemala, Centro Universitario de Occidente
January 11, 2030 - January 1, 2007
Bilingual Secretary at Colegio Cristiano Nueva Nación
January 1, 1998 - January 1, 2000
Intermediate School at Colegio Evangélico La Patria
January 1, 1995 - January 1, 1997
Elementary School at Colegio Evangélico La Patria
January 1, 1989 - January 1, 1994
Laws Pensum closed at Universidad San Carlos de Guatemala, Centro Universitario de Occidente
January 1, 2007 - January 14, 2026
High School Diploma at Colegio Cristiano Nueva Nación
January 1, 1998 - January 1, 2000
Intermediate School at Colegio Evangélico La Patria
January 1, 1995 - January 1, 1997
Elementary School at Colegio Evangélico La Patria
January 1, 1989 - January 1, 1994
Laws Pensum (Law) – Pensum cerrado at Universidad San Carlos de Guatemala, Centro Universitario de Occidente
January 11, 2030 - January 1, 2007
High School at Colegio Cristiano Nueva Nación
January 1, 1998 - January 1, 2000
Intermediate School at Colegio Evangélico La Patria
January 1, 1995 - January 1, 1997
Elementary School at Colegio Evangélico La Patria
January 1, 1989 - January 1, 1994

Qualifications

IGA Upper Level
January 1, 2015 - January 14, 2026
Upper Level IGA
January 1, 2015 - January 14, 2026

Industry Experience

Education, Non-Profit Organization, Professional Services, Media & Entertainment, Financial Services, Telecommunications, Healthcare

Skills

Experience Level