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Hi, I'm Alexa Lorenzo, a Dublin-based customer service professional with solid experience in telecommunications and administrative support. I excel at handling customer inquiries via phone and email, resolving issues efficiently, and delivering consistently high levels of customer satisfaction. I thrive in fast-paced office environments and enjoy collaborating with cross-functional teams to drive service excellence. I also contribute to onboarding and training, and I continuously look for ways to streamline processes and improve the customer experience.…Hi, I'm Alexa Lorenzo, a Dublin-based customer service professional with solid experience in telecommunications and administrative support. I excel at handling customer inquiries via phone and email, resolving issues efficiently, and delivering consistently high levels of customer satisfaction. I thrive in fast-paced office environments and enjoy collaborating with cross-functional teams to drive service excellence. I also contribute to onboarding and training, and I continuously look for ways to streamline processes and improve the customer experience.

Alexa Lorenzo

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Hi, I'm Alexa Lorenzo, a Dublin-based customer service professional with solid experience in telecommunications and administrative support. I excel at handling customer inquiries via phone and email, resolving issues efficiently, and delivering consistently high levels of customer satisfaction. I thrive in fast-paced office environments and enjoy collaborating with cross-functional teams to drive service excellence. I also contribute to onboarding and training, and I continuously look for ways to streamline processes and improve the customer experience.…Hi, I'm Alexa Lorenzo, a Dublin-based customer service professional with solid experience in telecommunications and administrative support. I excel at handling customer inquiries via phone and email, resolving issues efficiently, and delivering consistently high levels of customer satisfaction. I thrive in fast-paced office environments and enjoy collaborating with cross-functional teams to drive service excellence. I also contribute to onboarding and training, and I continuously look for ways to streamline processes and improve the customer experience.

Available to hire

Hi, I’m Alexa Lorenzo, a Dublin-based customer service professional with solid experience in telecommunications and administrative support. I excel at handling customer inquiries via phone and email, resolving issues efficiently, and delivering consistently high levels of customer satisfaction.

I thrive in fast-paced office environments and enjoy collaborating with cross-functional teams to drive service excellence. I also contribute to onboarding and training, and I continuously look for ways to streamline processes and improve the customer experience.

Skills

Experience Level

Expert

Intermediate

Intermediate

Intermediate

Intermediate

Language

Spanish; Castilian

Fluent

English

Advanced

Work Experience

Customer Service Advisor at DIGI

January 1, 2023 - January 1, 2025

Managed high-volume customer enquiries via phone and email. Delivered personalised support on contracts, billing and devices. Escalated complex cases with clear follow-up communication. Consistently achieved high customer satisfaction results. Supported onboarding and training of new hires.

Documentation Validator at Naturgy

January 1, 2022 - January 1, 2023

Verified legal and personal documentation ensuring compliance. Coordinated corrections with customers and internal teams. Maintained accurate records aligned with auditing standards. Improved efficiency through digital workflow support.

Incidents Support Agent at Yoigo & MásMóvil

January 1, 2021 - January 1, 2022

Delivered first-line technical support to residential and business clients. Diagnosed network and mobile incidents effectively. Logged and tracked incidents using CRM systems. Resolved complaints professionally under pressure.