UX Designer at Humana

Designed wireframes, prototypes and screen enhancements for CRM application, improving the user interface for 29,000+ users. Created layouts and interfaces for insurance agents to conduct effective call screening in Figma. Conducted usability testing for CRM, uncovering pain points in call-screening workflows and implementing design improvements that enhanced user efficiency by 20%.

Senior Designer at Kaiser Permanente

Led creation of the Risant Design System in Figma for Kaiser Permanente, ensuring WCAG compliance and scalability across mobile, tablet and desktop. Integrated A11y and ADA standards resulting in a 30% improvement in accessibility compliance across all digital platforms and a 15% reduction in user drop-offs for patients with disabilities. Built and iterated modular components in Figma using atomic design principles—from foundational elements to full-page templates. Incorporated user feedback and heatmap insights to inform component behavior, interaction patterns, and ensure consistency across the design system. Collaborated with engineering to document and implement system tokens for scalable handoff.

Senior Designer at Shic.ai

Prompt Box Design: Designed and refined the AI-driven prompt box, optimizing user interactions to enhance AI-generated results, improving usability. Created UX and UI for AI tools within visual editor, enabling users to generate and manipulate images effortlessly using AI-driven controls. Enhanced e-commerce user flows to support sales operations, integrating AI-driven product customization seamlessly into the user journey.

Senior UX Designer at Healing Hand Tech

Owned end-to-end design and delivery of therapist-facing features from discovery through production, shipping multiple core workflows used in day-to-day clinical practice. Designed key therapist tools (onboarding, assessments, progress tracking, goal setting, exercise management), achieving ~30% faster task completion in usability testing. Partnered cross-functionally to scope features, prioritize tradeoffs, and deliver production-ready designs.

Senior Product Designer at Kaiser Permanente Health Care

Led creation of a cross-platform design system supporting mobile, tablet, and desktop experiences. Defined reusable components, interaction standards, and layout systems to ensure visual consistency and scalability. Embedded WCAG and ADA accessibility standards, increasing compliance by 30% and reducing drop-offs. Collaborated with engineering to document tokens and implementation guidelines for production readiness.

Senior UX Designer at HealingHand Tech

Partnered with product, engineering, and US-based 3D designers to translate clinical heatmap requirements into implementation-ready UI flows, visual guidance, and shared design specs. Tested workflows with therapists to identify friction, validate design decisions, and improve clarity across the dashboard experience.