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Hello! I'm Rosa Carriel, a Customer Support Representative with hands-on experience supporting local clients through email, chat, and appointment scheduling. I excel at resolving issues quickly, maintaining customer satisfaction above 95%, and communicating fluently in English and Spanish. I thrive in remote environments and stay highly organized and detail-oriented. I've supported administrative tasks, coordinated service schedules, and contributed to marketing efforts as a virtual assistant. I'm eager to bring strong communication, CRM proficiency, and a proactive, friendly approach to a dynamic team.…Hello! I'm Rosa Carriel, a Customer Support Representative with hands-on experience supporting local clients through email, chat, and appointment scheduling. I excel at resolving issues quickly, maintaining customer satisfaction above 95%, and communicating fluently in English and Spanish. I thrive in remote environments and stay highly organized and detail-oriented. I've supported administrative tasks, coordinated service schedules, and contributed to marketing efforts as a virtual assistant. I'm eager to bring strong communication, CRM proficiency, and a proactive, friendly approach to a dynamic team.

Rosa Carriel

Marketing Strategist, Social Media Manager, Digital Marketer, +3

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Hello! I'm Rosa Carriel, a Customer Support Representative with hands-on experience supporting local clients through email, chat, and appointment scheduling. I excel at resolving issues quickly, maintaining customer satisfaction above 95%, and communicating fluently in English and Spanish. I thrive in remote environments and stay highly organized and detail-oriented. I've supported administrative tasks, coordinated service schedules, and contributed to marketing efforts as a virtual assistant. I'm eager to bring strong communication, CRM proficiency, and a proactive, friendly approach to a dynamic team.…Hello! I'm Rosa Carriel, a Customer Support Representative with hands-on experience supporting local clients through email, chat, and appointment scheduling. I excel at resolving issues quickly, maintaining customer satisfaction above 95%, and communicating fluently in English and Spanish. I thrive in remote environments and stay highly organized and detail-oriented. I've supported administrative tasks, coordinated service schedules, and contributed to marketing efforts as a virtual assistant. I'm eager to bring strong communication, CRM proficiency, and a proactive, friendly approach to a dynamic team.

Available to hire

Hello! I’m Rosa Carriel, a Customer Support Representative with hands-on experience supporting local clients through email, chat, and appointment scheduling. I excel at resolving issues quickly, maintaining customer satisfaction above 95%, and communicating fluently in English and Spanish. I thrive in remote environments and stay highly organized and detail-oriented.

I’ve supported administrative tasks, coordinated service schedules, and contributed to marketing efforts as a virtual assistant. I’m eager to bring strong communication, CRM proficiency, and a proactive, friendly approach to a dynamic team.

Skills

Experience Level

Expert

Expert

Expert

Intermediate

Intermediate

Language

Spanish; Castilian

Fluent

English

Advanced

Work Experience

Customer Service & Administrative Support Manager at GLOW UP

December 1, 2025 - January 1, 2026

Provided daily customer support via messages and appointment scheduling; resolved inquiries and complaints, maintaining satisfaction rates above 95%; managed client communications ensuring timely responses and follow-ups; coordinated service schedules to ensure smooth service delivery.