Karen Yuliana Moreno Benavides

Review and monitor user-generated content to ensure compliance with platform policies and community guidelines. Identify and address inappropriate or harmful content, maintaining a safe and positive online environment. Apply critical thinking and decision-making skills under strict deadlines.

Continued supervision of customer service activities with focus on quality and efficiency during the 2025 period.

Led and supervised a team of customer service agents, ensuring timely resolution and adherence to service level agreements. Maintained clear documentation and demonstrated strong written and verbal communication skills. Managed multiple cases concurrently, ensuring timely resolution and adherence to service level agreements.