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Hi, I'm Rita Wanjiru, a focused Virtual Assistant with 4+ years of experience supporting service-based businesses through inbox management, client communications, scheduling, and administrative tasks. I help busy entrepreneurs stay responsive, organized, and focused on daily operations. I excel at turning inbox-heavy days into calm, smooth workflows while maintaining a friendly, professional tone. I bring reliability, proactive communication, and practical problem-solving to every project, delivering timely responses and clear updates so teams can focus on growth.…Hi, I'm Rita Wanjiru, a focused Virtual Assistant with 4+ years of experience supporting service-based businesses through inbox management, client communications, scheduling, and administrative tasks. I help busy entrepreneurs stay responsive, organized, and focused on daily operations. I excel at turning inbox-heavy days into calm, smooth workflows while maintaining a friendly, professional tone. I bring reliability, proactive communication, and practical problem-solving to every project, delivering timely responses and clear updates so teams can focus on growth.

Rita Wanjiru

Content Creator, Content Producer, Social Media Manager, +3

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Hi, I'm Rita Wanjiru, a focused Virtual Assistant with 4+ years of experience supporting service-based businesses through inbox management, client communications, scheduling, and administrative tasks. I help busy entrepreneurs stay responsive, organized, and focused on daily operations. I excel at turning inbox-heavy days into calm, smooth workflows while maintaining a friendly, professional tone. I bring reliability, proactive communication, and practical problem-solving to every project, delivering timely responses and clear updates so teams can focus on growth.…Hi, I'm Rita Wanjiru, a focused Virtual Assistant with 4+ years of experience supporting service-based businesses through inbox management, client communications, scheduling, and administrative tasks. I help busy entrepreneurs stay responsive, organized, and focused on daily operations. I excel at turning inbox-heavy days into calm, smooth workflows while maintaining a friendly, professional tone. I bring reliability, proactive communication, and practical problem-solving to every project, delivering timely responses and clear updates so teams can focus on growth.

Available to hire

Hi, I’m Rita Wanjiru, a focused Virtual Assistant with 4+ years of experience supporting service-based businesses through inbox management, client communications, scheduling, and administrative tasks. I help busy entrepreneurs stay responsive, organized, and focused on daily operations. I excel at turning inbox-heavy days into calm, smooth workflows while maintaining a friendly, professional tone.

I bring reliability, proactive communication, and practical problem-solving to every project, delivering timely responses and clear updates so teams can focus on growth.

Skills

Microsoft Office

Experience Level

Microsoft Office

Expert

Language

English

Fluent

Swahili

Fluent

Work Experience

Freelance Virtual Assistant at Remote – Various Small Business Clients

January 1, 2024 - Present

Managed shared inboxes and customer communications for small business clients; organized messages, templates, and follow-ups; supported email and chat; scheduled tasks; organized documents using Google Workspace; improved access and reduced time spent searching for files; ticketing and client onboarding.

Ticketing Agent at MTickets Global

January 1, 2021 - January 1, 2022

Processed 200+ ticketing transactions per week with 100% accuracy; responded to customer inquiries and ticketing issues during high-pressure periods; maintained daily sales and financial transactions for event organizers.

Executive Assistant (Intern) at Old Mutual Kenya

June 1, 2014 - January 31, 2015

Supported executives with scheduling, correspondence, and document filing; assisted with meeting coordination and internal communication; recognized for reliability, professionalism, and attention to detail during the internship period.

Virtual Assistant at Remote2

January 1, 2024 - Present

Managed shared inboxes and customer communications for small business clients, ensuring timely, clear, and professional responses. Reduced response delays by organizing messages, templates, and follow-ups, allowing clients to focus on core work. Handled customer support via email and chat, resolving common issues independently and escalating only when necessary. Organized documents and client records using Google Workspace, improving access and reducing time spent searching for files.

Ticketing Agent at M-Tickets Global

January 1, 2021 - January 1, 2022

Processed 200+ ticketing transactions per week with 100% accuracy, supporting smooth customer entry during live events. Responded to customer inquiries and ticketing issues during high-pressure periods, minimizing disruptions and complaints. Recorded daily sales and financial transactions, supporting accurate reconciliation and reporting for event organizers.

Customer Service Executive at Lirry z Cakes & Delicatzen

June 1, 2014 - January 1, 2015

Handled calls, messages, and walk-in customer requests, resolving 90%+ of complaints on first contact. Managed customer orders and delivery follow-ups, reducing missed orders and improving repeat business. Built strong customer relationships by understanding needs and offering practical solutions in a fast-paced environment.