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I am an energetic, ambitious, highly organized and detail-oriented Virtual Assistant with a strong background in administration, customer support, scheduling, data management and client communication. I am tech-savvy, reliable and proactive, with excellent written and verbal communication skills and a strong service mindset. I have a proven ability to manage multiple priorities, handle confidential information, and provide high-quality remote support to teams and clients.…I am an energetic, ambitious, highly organized and detail-oriented Virtual Assistant with a strong background in administration, customer support, scheduling, data management and client communication. I am tech-savvy, reliable and proactive, with excellent written and verbal communication skills and a strong service mindset. I have a proven ability to manage multiple priorities, handle confidential information, and provide high-quality remote support to teams and clients.

Esther Gabriela Divova

Graphic Designer, Content Creator, Copywriter, +2

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I am an energetic, ambitious, highly organized and detail-oriented Virtual Assistant with a strong background in administration, customer support, scheduling, data management and client communication. I am tech-savvy, reliable and proactive, with excellent written and verbal communication skills and a strong service mindset. I have a proven ability to manage multiple priorities, handle confidential information, and provide high-quality remote support to teams and clients.…I am an energetic, ambitious, highly organized and detail-oriented Virtual Assistant with a strong background in administration, customer support, scheduling, data management and client communication. I am tech-savvy, reliable and proactive, with excellent written and verbal communication skills and a strong service mindset. I have a proven ability to manage multiple priorities, handle confidential information, and provide high-quality remote support to teams and clients.

Available to hire

I am an energetic, ambitious, highly organized and detail-oriented Virtual Assistant with a strong background in administration, customer support, scheduling, data management and client communication. I am tech-savvy, reliable and proactive, with excellent written and verbal communication skills and a strong service mindset. I have a proven ability to manage multiple priorities, handle confidential information, and provide high-quality remote support to teams and clients.

Skills

Experience Level

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Intermediate

Language

French

Advanced

English

Fluent

Lingala

Advanced

Work Experience

Customer Service Administrator at Carl Stuart Limited

October 1, 2024 - April 1, 2025

Managed and processed online customer orders, ensuring accuracy and timely delivery. Maintained customer records, updated accounts, and handled order amendments and cancellations. Liaised with suppliers and manufacturers to gather product and stock information. Created and updated invoices, processed credit notes, and ensured accurate financial documentation. Maintained inventory systems and prepared proof-of-delivery documentation. Facilitated smooth communication between customers, logistics, and internal teams.

Administrator at Brightwater Recruitment Specialists

May 1, 2023 - September 1, 2024

Managed calendars and scheduled meetings; coordinated internal and external appointments. Updated databases and spreadsheets; maintained candidate and client records. Responded to daily enquiries via email and phone; prepared reports, managed files, and ensured data accuracy standards. Supported recruitment consultants with candidate screening, interview coordination, and offer processing. Assisted with document preparation and internal communications.

Customer Service Agent at Infosys BPM

April 1, 2022 - April 1, 2023

Provided excellent customer support via phone and email; resolved queries efficiently and professionally. Managed customer accounts; processed online payments and refunds; updated CRM systems. Logged customer interactions and feedback to support continuous process improvement. Worked closely with internal teams to resolve escalated cases.

Customer Service Agent at Waynua

January 1, 2021 - April 1, 2022

Handled high-volume inbound and outbound customer communications. Responded to customer emails, resolved issues, and maintained account records. Delivered consistent, professional service in a fast-paced remote environment.

Sales Assistant at Dunnes Stores

January 1, 2019 - March 1, 2020

Assisted customers, handled transactions, ensured accurate cash handling. Maintained organised product displays and handled returns efficiently.