Esther Gabriela Divova

Managed and processed online customer orders, ensuring accuracy and timely delivery. Maintained customer records, updated accounts, and handled order amendments and cancellations. Liaised with suppliers and manufacturers to gather product and stock information. Created and updated invoices, processed credit notes, and ensured accurate financial documentation. Maintained inventory systems and prepared proof-of-delivery documentation. Facilitated smooth communication between customers, logistics, and internal teams.

Managed calendars and scheduled meetings; coordinated internal and external appointments. Updated databases and spreadsheets; maintained candidate and client records. Responded to daily enquiries via email and phone; prepared reports, managed files, and ensured data accuracy standards. Supported recruitment consultants with candidate screening, interview coordination, and offer processing. Assisted with document preparation and internal communications.

Provided excellent customer support via phone and email; resolved queries efficiently and professionally. Managed customer accounts; processed online payments and refunds; updated CRM systems. Logged customer interactions and feedback to support continuous process improvement. Worked closely with internal teams to resolve escalated cases.