Hello! I’m Alicia Pérez Calero, a hospitality and tourism professional based in Munich with over eight years of client relations experience and more than four years in air travel. I excel at building lasting relationships, solving problems across multicultural teams, and delivering high-quality support using tools like Salesforce, JIRA, and Zendesk. I’m passionate about creating seamless experiences for travelers and guests, whether through account management, events coordination, or relocation services. I’m currently seeking opportunities in tourism, events, or relocation services in Munich. I enjoy collaborating with diverse teams and partnering with clients to understand their needs, and I’m excited to bring my customer-centric mindset to a dynamic organization in a multicultural environment.

Alicia Pérez Calero

Hello! I’m Alicia Pérez Calero, a hospitality and tourism professional based in Munich with over eight years of client relations experience and more than four years in air travel. I excel at building lasting relationships, solving problems across multicultural teams, and delivering high-quality support using tools like Salesforce, JIRA, and Zendesk. I’m passionate about creating seamless experiences for travelers and guests, whether through account management, events coordination, or relocation services. I’m currently seeking opportunities in tourism, events, or relocation services in Munich. I enjoy collaborating with diverse teams and partnering with clients to understand their needs, and I’m excited to bring my customer-centric mindset to a dynamic organization in a multicultural environment.

Available to hire

Hello! I’m Alicia Pérez Calero, a hospitality and tourism professional based in Munich with over eight years of client relations experience and more than four years in air travel. I excel at building lasting relationships, solving problems across multicultural teams, and delivering high-quality support using tools like Salesforce, JIRA, and Zendesk. I’m passionate about creating seamless experiences for travelers and guests, whether through account management, events coordination, or relocation services.

I’m currently seeking opportunities in tourism, events, or relocation services in Munich. I enjoy collaborating with diverse teams and partnering with clients to understand their needs, and I’m excited to bring my customer-centric mindset to a dynamic organization in a multicultural environment.

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Language

Spanish; Castilian
Fluent
English
Fluent
German
Intermediate
Italian
Advanced

Work Experience

Parental leave
January 1, 2021 - Present
Career break for family care.
Client Success Manager at TrustYou
January 1, 2019 - December 1, 2020
Managed client relationships and provided product consultations. Managed international client accounts. Led online training sessions & offered technical support. Created help articles & tutorial videos for the Help Section.
Branch Operations Manager at We Share Cities
November 1, 2017 - November 1, 2018
Supervised daily operations & staff training. Managed customer service, expenses, and booking platforms.
Guest Service Manager/ Duty Manager at Blakes Hotel
October 1, 2014 - November 1, 2017
Supervised the reception team & ensured high service standards. Managed guest experiences & corporate client accounts.
Guest Service Agent at ME London Hotel by Meliá
August 1, 2013 - October 1, 2014
Assisted guests with check-in/out and front office duties. Provided information about hotel services, local attractions, and activities. Ensured high service standards aligned with the Meliá brand expectations.
Tour Coordinator/ Assistant Manager at Sandemans New Europe
June 1, 2011 - July 1, 2013
Coordinated daily operations and new employee training. Managed social media. Supervised tours and promoters to ensure service quality.
Air Cabin Crew Member at Spanair
July 1, 2006 - December 1, 2010
Assisted passengers ensuring safety and comfort on international flights. Trained in Emergency protocols and high quality customer service.

Education

Degree in Tourism at Universidad Oberta de Catalunya (UOC), Spain
January 11, 2030 - January 14, 2026

Qualifications

Office Software Certification (Word, Excel, PowerPoint)
January 11, 2030 - January 14, 2026
ICT Competency Accreditation – Intermediate
January 1, 2021 - January 14, 2026

Industry Experience

Travel & Hospitality, Professional Services