AP

Alicia Pérez Calero

Available to hire

Hello! I’m Alicia Pérez Calero, a hospitality and tourism professional based in Munich with over eight years of client relations experience and more than four years in air travel.

About

Hello! I’m Alicia Pérez Calero, a hospitality and tourism professional based in Munich with over eight years of client relations experience and more than four years in air travel. I excel at building lasting relationships, solving problems across multicultural teams, and delivering high-quality support using tools like Salesforce, JIRA, and Zendesk. I’m passionate about creating seamless experiences for travelers and guests, whether through account management, events coordination, or relocation services.

I’m currently seeking opportunities in tourism, events, or relocation services in Munich. I enjoy collaborating with diverse teams and partnering with clients to understand their needs, and I’m excited to bring my customer-centric mindset to a dynamic organization in a multicultural environment.

  • 19 years' experience
  • Joined January 2026

Languages

  • Spanish; CastilianFluent
  • EnglishFluent
  • GermanIntermediate
  • ItalianAdvanced

Industry experience

  • Travel & Hospitality
  • Professional Services

Work experience· 7 roles

Parental leaveJan 2021 – Present · 5 yrs 11 mos

Career break for family care.

Client Success Manager · TrustYouJan 2019 – Dec 2020 · 2 yrs

Managed client relationships and provided product consultations. Managed international client accounts. Led online training sessions & offered technical support. Created help articles & tutorial videos for the Help Section.

Branch Operations Manager · We Share CitiesNov 2017 – Nov 2018 · 1 yr 1 mo

Supervised daily operations & staff training. Managed customer service, expenses, and booking platforms.

Guest Service Manager/ Duty Manager · Blakes HotelOct 2014 – Nov 2017 · 3 yrs 2 mos
Guest Service Agent · ME London Hotel by MeliáAug 2013 – Oct 2014 · 1 yr 3 mos
Tour Coordinator/ Assistant Manager · Sandemans New EuropeJun 2011 – Jul 2013 · 2 yrs 2 mos
Air Cabin Crew Member · SpanairJul 2006 – Dec 2010 · 4 yrs 6 mos

Education

Degree in Tourism · Universidad Oberta de Catalunya (UOC), Spain2030 – 2026

Certifications and awards

Office Software Certification (Word, Excel, PowerPoint)2030 – 2026
ICT Competency Accreditation – Intermediate2021 – 2026

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