Alicia Pérez Calero
Hello! I’m Alicia Pérez Calero, a hospitality and tourism professional based in Munich with over eight years of client relations experience and more than four years in air travel.
About
Hello! I’m Alicia Pérez Calero, a hospitality and tourism professional based in Munich with over eight years of client relations experience and more than four years in air travel. I excel at building lasting relationships, solving problems across multicultural teams, and delivering high-quality support using tools like Salesforce, JIRA, and Zendesk. I’m passionate about creating seamless experiences for travelers and guests, whether through account management, events coordination, or relocation services.
I’m currently seeking opportunities in tourism, events, or relocation services in Munich. I enjoy collaborating with diverse teams and partnering with clients to understand their needs, and I’m excited to bring my customer-centric mindset to a dynamic organization in a multicultural environment.
- 19 years' experience
- Joined January 2026
Skills· 4
Languages
- Spanish; CastilianFluent
- EnglishFluent
- GermanIntermediate
- ItalianAdvanced
Industry experience
- Travel & Hospitality
- Professional Services
Work experience· 7 roles
Career break for family care.
Managed client relationships and provided product consultations. Managed international client accounts. Led online training sessions & offered technical support. Created help articles & tutorial videos for the Help Section.
Supervised daily operations & staff training. Managed customer service, expenses, and booking platforms.
Education
Certifications and awards
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