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I am an operations and program management professional with 10+ years of experience leading large teams across retail, hospitality, non-profit, and humanitarian sectors. I excel at translating strategy into execution, enforcing operational discipline, and driving efficiency through data, processes, and people. I have led multi-city operations with up to 60 staff, managed budgets and vendor relationships, and delivered high-pressure workflows while maintaining service quality. I’m passionate about building strong teams, optimizing workflows, and turning insights into action to achieve measurable results.…I am an operations and program management professional with 10+ years of experience leading large teams across retail, hospitality, non-profit, and humanitarian sectors. I excel at translating strategy into execution, enforcing operational discipline, and driving efficiency through data, processes, and people. I have led multi-city operations with up to 60 staff, managed budgets and vendor relationships, and delivered high-pressure workflows while maintaining service quality. I’m passionate about building strong teams, optimizing workflows, and turning insights into action to achieve measurable results.

Diyaree W. Zangana

Project Manager, Production Manager, Content Producer, +2

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I am an operations and program management professional with 10+ years of experience leading large teams across retail, hospitality, non-profit, and humanitarian sectors. I excel at translating strategy into execution, enforcing operational discipline, and driving efficiency through data, processes, and people. I have led multi-city operations with up to 60 staff, managed budgets and vendor relationships, and delivered high-pressure workflows while maintaining service quality. I’m passionate about building strong teams, optimizing workflows, and turning insights into action to achieve measurable results.…I am an operations and program management professional with 10+ years of experience leading large teams across retail, hospitality, non-profit, and humanitarian sectors. I excel at translating strategy into execution, enforcing operational discipline, and driving efficiency through data, processes, and people. I have led multi-city operations with up to 60 staff, managed budgets and vendor relationships, and delivered high-pressure workflows while maintaining service quality. I’m passionate about building strong teams, optimizing workflows, and turning insights into action to achieve measurable results.

Available to hire

I am an operations and program management professional with 10+ years of experience leading large teams across retail, hospitality, non-profit, and humanitarian sectors. I excel at translating strategy into execution, enforcing operational discipline, and driving efficiency through data, processes, and people.

I have led multi-city operations with up to 60 staff, managed budgets and vendor relationships, and delivered high-pressure workflows while maintaining service quality. I’m passionate about building strong teams, optimizing workflows, and turning insights into action to achieve measurable results.

Skills

Experience Level

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Intermediate

Intermediate

Language

Kurdish

Fluent

Arabic

Advanced

English

Advanced

Swedish

Advanced

Work Experience

Retail Operations & Logistics Assistant (Back of House) at Tranpenad – Assignment at ZARA (Stockholm)

November 1, 2025 - Present

Managed inbound merchandise flow for high-volume daily deliveries across women’s, men’s, and kids’ departments; executed end-to-end back-of-house processes (receiving, sorting, preparation, pricing, hanging, folding) in alignment with ZARA standards; supported daily stock replenishment; prepared outbound transfers and returns to central warehouse; contributed to layout adjustments to improve workflow and space utilization.

Restaurant Manager & Event Coordinator at Raman AB

February 1, 2024 - November 1, 2025

Full operational responsibility for restaurant performance including staffing, scheduling, inventory, suppliers, and service delivery; planned, budgeted, and executed 10+ large-scale events per month; recruited, trained, scheduled, and supervised staff; managed vendor negotiations, menu planning, and cost control.

Direct Dialogue Coordinator – National Operations at Greenpeace Nordic (Sweden)

August 1, 2021 - January 1, 2024

Coordinated nationwide fundraising operations across 8 Swedish cities; managed performance of ~60 employees through team leaders and recruiters; designed operational plans, staffing models, schedules, and budgets; managed fundraising operations using CRM systems to track donor acquisition, KPIs, compliance, and productivity; led recruitment, onboarding, training, and performance coaching at scale; oversaw payroll accuracy, reporting, and compliance.

Team Leader – Field Operations (Street & Door-to-Door) at Sverige för UNHCR

August 1, 2019 - August 1, 2021

Led multiple fundraising teams, coaching and performance follow-up; trained recruits into high-performing fundraisers and future leaders; planned field operations including zone mapping, routing, and campaign execution; reported results, analyzed performance data, implemented corrective actions, and used CRM in-house system for daily reporting.

Call Center Team Leader & Case Manager – Livelihoods Programs at International Organization for Migration (IOM)

January 1, 2014 - January 1, 2018

Supervised daily call center operations ensuring service quality and compliance; monitored performance and call quality; identified information gaps and process improvements; managed Small Business & Livelihoods programs including beneficiary registration, interviews, eligibility, and enrollment; delivered counseling and connected beneficiaries to training and livelihoods support; coordinated training providers and in-kind grant processes; prepared bilingual documentation (Kurdish, Arabic & English).

Project Coordinator at Zarko Organization

January 1, 2012 - January 1, 2013

Coordinated project schedules, resources, budgets, and reporting; maintained project documentation and tracked progress against timelines and deliverables.

Administrative Assistant at Lano Center for Educational Services

January 1, 2011 - January 1, 2012

Supported administrative operations, records management, and internal process improvements.