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With an experienced background in financial markets, I have built a career focused on delivering excellence and cultivating strong client relationships. My goal is to enhance client satisfaction and service delivery in financial markets, and my work has consistently improved customer experiences, contributing to the success and growth of organizations and entrepreneurs I collaborate with.…

Ipek Yamak

Product Designer, Brand Designer, Web Designer, +2

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With an experienced background in financial markets, I have built a career focused on delivering excellence and cultivating strong client relationships. My goal is to enhance client satisfaction and service delivery in financial markets, and my work has consistently improved customer experiences, contributing to the success and growth of organizations and entrepreneurs I collaborate with.…

Available to hire

With an experienced background in financial markets, I have built a career focused on delivering excellence and cultivating strong client relationships.

My goal is to enhance client satisfaction and service delivery in financial markets, and my work has consistently improved customer experiences, contributing to the success and growth of organizations and entrepreneurs I collaborate with.

Skills

Experience Level

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Language

English

Fluent

Turkish

Fluent

Portuguese

Beginner

Greek, Modern

Beginner

Work Experience

Customer Client Representative at IberBanco

January 1, 2025 - December 31, 2025

Handled client communications, processed requests, and maintained accurate records in a crypto-friendly banking environment; supported onboarding of clients and payments solution inquiries.

Customer Client Representative at Accenture

February 1, 2024 - January 31, 2025

Responsible for resolving client inquiries, supporting financial market clients, and delivering high-quality customer service. Collaborated with cross-functional teams to ensure smooth onboarding and issue resolution, contributing to improved client satisfaction.

Customer Service Representative at Kuzey Kıbrıs Turkcell

May 1, 2022 - March 31, 2023

Provided service support, answered inquiries, and resolved issues for customers in Cyprus; contributed to customer retention and satisfaction; worked with a team across multi-language communications.

Forex Dealer at Arday

February 1, 2021 - December 31, 2021

Engaged in foreign exchange trading activities, monitoring market movements, executing trades, and analyzing FX market trends to support trading strategies.

Education at Trade360

January 1, 2020 - November 30, 2020

Supported educational initiatives within the organization; contributed to knowledge sharing and skill development.